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Knowledge document #3475

Setting up FRITZ!Box for use with a VoipVoice line

The FRITZ!Box is optimally prepared for use with VoipVoice. Simply connect the FRITZ!Box to the DSL line and enter your personal account information in the FRITZ!Box user interface. The complete FRITZ!Box range of functions for internet, telephony, and multimedia is then available to all of the devices in your home network without restriction.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Having your account information ready

  1. Have your personal account information for internet access and the login information for telephony that you received from VoipVoice ready.

    Note:VoipVoice sent you the account information via email after you concluded the contract with them. If you did not receive your account information, contact VoipVoice.

2 Connecting the FRITZ!Box

  1. Insert the DSL cable into the "DSL" socket on the FRITZ!Box and into the DSL line.

    Fig.: Using a DSL cable to connect FRITZ!Box to the DSL line

3 Configuring the internet connection in the FRITZ!Box

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Account Information" in the "Internet" menu.
  3. Select "VoipVoice" from the drop-down list "Internet service provider".
  4. Enter the account information you received from VoipVoice in the relevant fields.
  5. If you are using the FRITZ!Box on a VDSL line, click "Change Connection Settings", enable the option "Use VLAN for internet access", and enter the VLAN ID that VoipVoice gave you in the field "VLAN ID".
  6. Click "Apply" to save the settings.

Now the FRITZ!Box checks whether an internet connection can be established with the account information you entered. Configuration is completed as soon as the message "The internet connection check was successful" is displayed.

Important:If the internet connection check fails, your internet access may not have been activated yet. In this case, contact VoipVoice.

4 Setting up telephony in the FRITZ!Box

Configuring telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click the "New Telephone Number" button.
  4. If shown, enable the option "Internet telephone number" and click "Next".
  5. Select "other provider" from the drop-down list.
  6. Enter your telephone number including the area code by "Telephone Number".
  7. Enter the login information you received from VoipVoice by "Username" and "Password".
  8. Select "RTP or in-band" for "DTMF transmission".
  9. Click "Next" and follow the wizard's instructions.

Assigning telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the (Edit) button for the respective telephony device.

    Important:If the telephony device was not configured yet, click the "Configure New Device" button and follow the wizard's instructions.

  4. From the drop-down list "Outgoing Calls", select the number to be used by the telephony device for making calls. If you do not select a telephone number, the number entered under "Telephony > Telephone Numbers > Line Settings" is used for making outgoing calls.
  5. Select the numbers to which the telephony device should react when you receive calls. You can select up to ten numbers (including the number for outgoing calls).
  6. Click on "OK" to save the settings.