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Knowledge document #3744
FRITZ!Box 7390
This support document is available for the following products:
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7360
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
FRITZ!Box reports "Could not reach MyFRITZ!"
The following error message is displayed under "Internet > MyFRITZ! Account" in the FRITZ!Box user interface:
"Could not reach MyFRITZ!
Please check your internet connection. MyFRITZ! might be offline at the moment. Please try again later."
1 Installing the latest FRITZ!OS for the FRITZ!Box
To use MyFRITZ!, FRITZ!OS 6.87 or later must be installed.MyFRITZ! cannot be used with older FRITZ!OS versions due to an expired SSL certificate:
- Install the latest FRITZ!OS on the FRITZ!Box.
2 Restarting the FRITZ!Box
You may not be able to connect to MyFRITZ! due to a temporary error when establishing the connection. Therefore, restart the FRITZ!Box so that it re-establishes the internet connection:
- Click "System" in the FRITZ!Box user interface.
- Click "Backup" in the "System" menu.
- Click on the "Restart" tab.
- Click the "Restart" button.