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Knowledge document #3283
FRITZ!Box 7390
This support document is available for the following products:

FRITZ!Box reports "This login information [...] are already being used by a FRITZ!Box user"

You cannot set up an existing MyFRITZ! account in an additional FRITZ!Box. The FRITZ!Box shows the status "Registration failed" for the MyFRITZ! account and displays the following error message:

"This login information (email address and password) are already being used by a FRITZ!Box user. The passwords must be different for security reasons."

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Changing the passwords for FRITZ!Box users

For security reasons, the FRITZ!Box cannot register a MyFRITZ! account with the MyFRITZ! service if the password for the MyFRITZ! account is the same as the password for a FRITZ!Box user. Therefore, make sure that the passwords of all FRITZ!Box users differ from the password for the MyFRITZ! account:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click the (Edit) button for the user you want to configure.
  4. Enter a new password for the user that is not the same as the password for your MyFRITZ! account.
  5. Click "OK" to save the settings.

2 Setting up an existing MyFRITZ! account in the FRITZ!Box

Set up your MyFRITZ! account in the FRITZ!Box again:

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click on "MyFRITZ! Account" in the "Internet" menu.
  3. If the option "MyFRITZ! enabled for this FRITZ!Box" is displayed, click the "Another MyFRITZ! account" link to the right of the email address.
  4. Enable the option "Use an existing MyFRITZ! account".
  5. In the corresponding fields, enter the email address and MyFRITZ! password you used to register with MyFRITZ!. This is the login information for your MyFRITZ! account required to log in to the myfritz.net website.
  6. Click on "Next".
  7. If you are asked to set up a FRITZ!Box user, enter a name and password for the FRITZ!Box user in the corresponding fields and click "Next".

    Important:For security reasons, the passwords for the FRITZ!Box user and your MyFRITZ! account must be different.

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