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Knowledge document #3573

Setting up FRITZ!Box for use with a Sky WiFi line

To use the FRITZ!Box with Sky WiFi, simply connect the FRITZ!Box to the internet connection and configure the internet connection and telephony in the FRITZ!Box. The complete FRITZ!Box range of functions for internet, telephony, and smart home is then available to all of the devices in your home network without restriction.

Important:Sky is currently converting internet connections to the MAP-T protocol, which is not supported by FRITZ!Box. On an internet connection with MAP-T, connect the FRITZ!Box with the router from Sky and proceed as described in the guide Setting up the FRITZ!Box for use with another router.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Connecting the FRITZ!Box

  1. Either connect the FRITZ!Box to the DSL line or use the "WAN" port to connect the FRITZ!Box with the fiber optic modem (ONT, Optical Network Termination). For detailed information, refer to the quick guide included with the FRITZ!Box and the manual.

2 Configuring the internet connection in the FRITZ!Box

  1. Open the FRITZ!Box user interface.
  2. Enter the FRITZ!Box password given on the type label of the FRITZ!Box and click "Log In".
  3. Click "Internet" and then "Account Information".
  4. Click on the "Internet Connection" tab and then on the "DSL / WAN" tab.
  5. Select "other internet service provider" from the drop-down list.
  6. If you are using the FRITZ!Box on a fiber optic connection:
    1. Enable the option "Connection to an external modem or router" in the "Connected via" section.
    2. Enable the option "Establish own connection to the internet" in the section "Operating Mode".
    3. Enable the option "No" in the section "Account Information".
    4. Enter the speeds of your internet connection in the "Downstream" and "Upstream" fields.
  7. If you are using the FRITZ!Box on a DSL line:
    1. Enable the option "Connection to a DSL line" in the "Connect via" area.
    2. Enable the option "No" in the section "Account Information".
  8. Click "Change connection settings".
  9. Enable the option "Use VLAN for internet access".
  10. Enter 101 in the field "VLAN ID".
  11. Click "Apply" to save the settings.
  12. Now the FRITZ!Box checks whether the internet connection can be established. Configuration is complete as soon as the message "The internet connection check was successful" is displayed.

    Important:If the internet connection check fails, your internet access may not have been activated yet. In this case, contact Sky.

3 Setting up telephony in the FRITZ!Box

Requesting login information for telephony

  1. Contact Sky's customer service to have them give you the login information for telephony (for example the username and password).

Configuring telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click the "New Telephone Number" button.
  4. If shown, enable the option "Internet telephone number" and click "Next".
  5. Select "Sky WiFi" from the drop-down list.
  6. Enter your telephone number including the area code by "Internet telephone number" (for example 061234567).
  7. Enter your telephone number including the area code by "Username".
  8. For the "Password", enter the password you received from Sky.
  9. Click "Next" and follow the wizard's instructions.

Assigning telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the (Edit) button for the respective telephony device.

    Important:If the telephony device was not configured yet, click the "Configure New Device" button and follow the wizard's instructions.

  4. From the drop-down list "Outgoing Calls", select the number to be used by the telephony device for making outgoing calls. If you do not select a telephone number, the number entered under "Telephony > Telephone Numbers > Line Settings" is used for making calls.
  5. Select the telephone numbers to which the telephony device should react when you receive calls. You can select up to ten numbers (including the number for outgoing calls).
  6. Click "Apply" to save the settings.



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