Knowledge Base
AVM Content
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
- FRITZ!Box 7360
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
- FRITZ!Box 6850 LTE
Cannot access the FRITZ!Box with MyFRITZ!
The MyFRITZ! home page of the FRITZ!Box cannot be opened:
- After logging into myfritz.net, you are not automatically redirected to the FRITZ!Box.
- After selecting a FRITZ!Box in the overview of devices on myfritz.net, the selected FRITZ!Box is not displayed.
- You cannot call up the FRITZ!Box with its unique MyFRITZ! address (for example https://pi80ewgfi72d2os42.myfritz.net).
One of the following error messages is displayed by your web browser:
- "The page cannot be displayed"
- "This webpage is not available"
- "Error: Network Timeout"
- "Site cannot be reached"
- "Session Timeout"
- "Data Transfer Interrupted"
- "The server [...]myfritz.net took too long to respond"
- "404 not found"
- "requested resource was not found"
Simply proceed as described below. After each measure, check whether the problem is solved.
Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.
1 Installing the latest FRITZ!OS for the FRITZ!Box
- Install the latest FRITZ!OS on the FRITZ!Box.
2 Public IP address required for access
You can only access the FRITZ!Box over the internet if the FRITZ!Box obtains a public IPv4 address from your internet service provider when it connects to the internet.
Access over the internet is not possible if the FRITZ!Box obtains a private IPv4 address.
You can find out whether the FRITZ!Box obtained a public or private IPv4 address by following the steps in our guide Identifying the address range of the IPv4 address for the internet connection.
3 Enabling internet access to the FRITZ!Box via HTTPS
- Click "Internet" in the FRITZ!Box user interface.
- Click "MyFRITZ! Account" in the "Internet" menu.
- Enable the option "Internet access to the FRITZ!Box via HTTPS enabled".
- Click "Apply" to save the settings.