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Knowledge document #3672

Disabling additional confirmation for a MyFRITZ! account

If you can no longer log in to your MyFRITZ! account on myfritz.net because you protected the login with additional confirmation (for example with an authenticator app and one-time password or a fingerprint scanner) and neither the device for confirmation nor a recovery key is available, you can disable the additional protection for your MyFRITZ! account in the user interface of your FRITZ!Box.

Note:All instructions on configuration and settings given in this guide refer to the FRITZ!Box 6820 LTE v2, v3, und v4 with the latest FRITZ!OS, the FRITZ!Box 6820 LTE v1 may vary.

Removing additional protection for a MyFRITZ! account in the FRITZ!Box

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click on "MyFRITZ! Account" in the "Internet" menu.
  3. Click the "Remove Additional Protection for MyFRITZ! Account" button in the section "Additional Protection for Your MyFRITZ! Account". It may take a moment for this section to be displayed.
  4. Click "yes" in the window "Remove additional protection for MyFRITZ! account" and on the FRITZ!Box, confirm that the procedure may be executed, if you are asked to do so.
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