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Knowledge document #3336
FRITZ!Box 6820 LTE
This support document is available for the following products:

Mobile network connection drops frequently

The mobile network connection between your FRITZ!Box and your mobile network provider drops frequently (several times a day). During this time, the Power LED on the FRITZ!Box flashes and then stays lit as soon as the internet connection is re-established. The following error message is displayed in the event log of the FRITZ!Box:

"LTE no longer responding"

Cause

  • The stability of the mobile network connection depends on factors such as the distance from the mobile station and the shielding effect of the walls of your own house. It can also be affected if your mobile network provider is experiencing technical difficulties.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the FRITZ!Box 6820 LTE v2 and v3 with the latest FRITZ!OS, the FRITZ!Box 6820 LTE v1 may vary.

1 Checking the event log of the FRITZ!Box

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Event Log" in the "System" menu.
  3. Check whether events also took place before the time when the error occurred, or whether only events are shown that took place after the error occurred.
  4. If events are also displayed that took place before the time the error occurred, proceed with the next section.

2 Installing the latest FRITZ!OS for the FRITZ!Box

Installing the latest FRITZ!OS makes your FRITZ!Box compatible with the latest mobile network technology used by mobile network providers in their radio cells:

  1. Install the latest FRITZ!OS on the FRITZ!Box.

3 Selecting the frequency band

If several frequency bands are available at your location, you may be able to increase the stability of the mobile network connection by selecting a specific frequency band:

Note:In Germany, the frequency bands 2.6 GHz, 1.8 GHz, and 800 MHz are used. Not all frequency bands are available at all locations, and not all mobile network providers support all frequency bands.

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Account Information" in the "Internet" menu.
  3. In the "LTE Frequency Band" section, enable the option "Manual" and disable all frequency bands except "2.6 GHz / band 7".
  4. Click "Apply" to save the settings.
  5. If the FRITZ!Box can establish a mobile network connection using the frequency band you selected:
    1. Click "Internet" and then "LTE Information".
    2. Click on the "Mobile" tab.
    3. Check which speed is displayed in the "Throughput" line.
  6. Repeat steps 2 - 5 with the frequency bands "1.8 GHz / band 3" and "800 MHz / band 20", and use the frequency band the FRITZ!Box can achieve the highest throughput with.

4 Finding the ideal location for the FRITZ!Box

You can use the alignment aid to find the ideal location for the FRITZ!Box and the best position for the mobile network antennas:

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "LTE Information" in the "Internet" menu.
  3. Click on the "Reception" tab.
  4. Click the "Start Alignment Aid" button.
    • Now the current signal strength of the antennas is displayed by the LEDs on the FRITZ!Box (in five levels) and in the user interface.
  5. Select a location for the FRITZ!Box where the signal strength is as high as possible. When doing so, note the following:
    1. Place the FRITZ!Box as close to an outside wall as possible. If you know where your provider's mobile radio cell is located, place the FRITZ!Box by the wall facing the mobile radio cell.

      Important:If you place the FRITZ!Box in the attic or on a window sill, make sure that the permissible operating temperature of 0° to 40° Celsius is not exceeded.

    2. Select a location for the FRITZ!Box that is free from obstacles, sources of interference, and heat that is about one meter above the ground.
    3. Do not set up the FRITZ!Box in the corner of a room.
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