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Knowledge document #3669

Setting up FRITZ!Box for use with a Ziggo line

The FRITZ!Box Cable is optimally prepared for use with a Ziggo cable connection. Simply connect the FRITZ!Box to the multimedia outlet, have Ziggo activate the FRITZ!Box, and configure telephony.

The complete FRITZ!Box range of functions for internet, telephony, and multimedia is then available to all of the devices in your home network without restriction.

1 Activating the FRITZ!Box

MAC addresses of the FRITZ!Box's cable modem (CM MAC + MTA MAC)
  1. In the Mijn Ziggo app, activate the FRITZ!Box for your cable connection or contact Ziggo's customer service at 0900 1884 to have them activate the FRITZ!Box for your cable connection. You need to have the MAC addresses of your FRITZ!Box's cable modem (CM MAC and MTA MAC) for activation. You can find this information on the underside of the device.

2 Connecting the FRITZ!Box

  1. Insert one end of the coaxial cable into the "Cable" port on the FRITZ!Box.Use the coaxial cable supplied with the FRITZ!Box, for example.
  2. Insert the other end of the coaxial cable into the socket for the internet connection (data socket) on the multimedia outlet in your home.

3 Configuring the internet connection in the FRITZ!Box

  1. Open the FRITZ!Box user interface.
  2. Enter the FRITZ!Box password on the underside of the device and click "Log In".
  3. If the menu "Set up Internet Connection" is not displayed automatically:
    1. Click "Internet" and then "Account Information".
    2. Enable the option "Internet connection via cable".
  4. Wait until the "Power / Cable" LED remains lit. Depending on the signal strength and the way your connection is configured, this may take up to 10 minutes.

    Important:If the "Power / Cable" LED flashes continuously, the cable connection has not been activated yet or the service is disrupted. In this case, contact Ziggo.

  5. Click "Apply" or "Next" to save the settings. Restart the FRITZ!Box to complete the configuration of your internet connection.

4 Setting up telephony in the FRITZ!Box

Having your login information ready

  1. Have the login information for telephony that are displayed in the Mijn Ziggo app or that you received from Ziggo's customer service ready (for example the username and password).

Setting up the telephony connection

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click on the "Line Settings" tab.
  4. Click "Changing the Settings" in the "Telephony connection" section.
  5. Enable the option "Use additional connection for internet telephony via cable connection".
  6. Click "Apply" to save the settings.

Configuring telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click the "New Telephone Number" button.
  4. Select "Ziggo" from the drop-down list.
  5. Enter your telephone number by "Telephone Number".
  6. Enter the login information you received from Ziggo by "Username" and "Password".
  7. Enter your area code by "Area Code".
  8. Click "Next" and follow the wizard's instructions.

Assigning telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the (Edit) button for the respective telephony device.

    Important:If the telephony device was not configured yet, click the "Configure New Device" button and follow the wizard's instructions.

  4. From the drop-down list "Outgoing Calls", select the number to be used by the telephony device for making outgoing calls. If you do not select a telephone number, the number entered under "Telephony > Telephone Numbers > Line Settings" is used for making calls.
  5. Select the telephone numbers to which the telephony device should react when you receive calls. You can select up to ten numbers (including the number for outgoing calls).
  6. Click "Apply" to save the settings.



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