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Knowledge document #3744

FRITZ!Box reports "Could not reach MyFRITZ!"

The following error message is displayed under "Internet > MyFRITZ! Account" in the FRITZ!Box user interface:

"Could not reach MyFRITZ!
Please check your internet connection. MyFRITZ! might be offline at the moment. Please try again later."

1 Restarting the FRITZ!Box

You may not be able to connect to MyFRITZ!Net due to a temporary error when establishing the connection. Therefore, restart the FRITZ!Box so that it re-establishes the internet connection:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Backup" in the "System" menu.
  3. Click on the "Restart" tab.
  4. Click the "Restart" button.
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