Knowledge Base
AVM Content
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
- FRITZ!Box 7360
- FRITZ!Box 6890 LTE
FRITZ!Box reports "The update failed" when adding a telephone book
You cannot add the address book from an email account (online contacts). One of the following error messages is displayed when updating the telephone book:
- "The update failed. Please check the user data. (13, 14, 17)"
- "The online telephone book could not be refreshed."
Simply proceed as described below. After each measure, check whether the problem is solved.
1 Installing the latest FRITZ!OS for the FRITZ!Box
- Install the latest FRITZ!OS on the FRITZ!Box.
2 Email addresses from web hosting contracts cannot be used
Telephone books from 1&1 can only be imported if the email address belongs to a DSL or mobile contract. Addresses from web hosting contracts cannot be used.
3 Address book does not contain any telephone numbers
The FRITZ!Box only imports contacts with telephone numbers. Since the FRITZ!Box does not import address books that only contain email addresses, at least one entry must contain a telephone number.
4 Address book contains too many entries
The address book may contain a maximum of 1000 entries. If you use Google Contacts, the contact groups "My Contacts" and "Other Contacts" are synchronized. The total number of entries in both of these groups may therefore not exceed 1000 entries.
5 Deleting a telephone book in the FRITZ!Box and setting it up again
Deleting a telephone book
- Click "Telephony" in the FRITZ!Box user interface.
- Click "Telephone Book" in the "Telephony" menu.
- Switch to the telephone book for your email account.
- Click the (Delete) button and then "OK".
Restarting the FRITZ!Box
- Click "System" in the FRITZ!Box user interface.
- Click "Backup" in the "System" menu.
- Click on the "Restart" tab.
- Click the "Restart" button.
Setting up a telephone book again
- Set up the telephone book in the FRITZ!Box.
6 Contacting your provider
If you still cannot add the contacts, either your account information is not entered correctly or there is a problem with your provider:
- Contact your email provider.