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Knowledge document #994

Did not receive an email with MyFRITZ! confirmation link

Registration of a MyFRITZ! account can not be completed because you did not receive an email with a MyFRITZ! confirmation link.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Resending the email

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "MyFRITZ! Account" in the "Internet" menu.
  3. Check whether your email address is displayed correctly under "Your MyFRITZ! account".
  4. If your email address is displayed correctly, click the "Resend the email" link in the section "Confirm email address".
  5. If your email address is not displayed correctly:
    1. Click the "Another MyFRITZ! account" link.
    2. Enter your email address correctly in the "Email address" field.
    3. Click "Continue".
  6. Now MyFRITZ!Net will send an email to the email address you entered.

2 Checking your spam folder

Your email provider or email client may have mistaken the email sent by MyFRITZ!Net with the confirmation link for unsolicited advertising (spam) and does not show it in your email inbox:

  1. Check the spam folder of your email account for the email sent by MyFRITZ!Net. The sender address is: noreply@myfritz.net.

    Important:Microsoft Mail and several other email clients do not display all emails classified as spam in the spam folder. Therefore, check the spam folder on your email provider's website.

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