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Knowledge document #3656

Setting up the FRITZ!Box for use with a VOO cable connection

The FRITZ!Box Cable is optimally prepared for use with a VOO cable connection. Have VOO activate the FRITZ!Box, then connect it to the multimedia outlet and configure the internet connection.

The complete FRITZ!Box range of functions for internet, multimedia, and smart home is then available to all of the devices in your home network without restriction.

Important:Currently, VOO only supports telephony when their own modem is used.

1 Unlocking your FRITZ!Box

MAC addresses of the FRITZ!Box's cable modem (CM MAC + MTA MAC)
  1. Call the customer service from VOO at 078 505050 to have them unlock the FRITZ!Box for your cable connection. Have the MAC addresses of your FRITZ!Box's cable modems (CM MAC and MTA MAC) ready. You can find these on the FRITZ!Box's type label.

2 Connecting the FRITZ!Box

  1. Insert one end of the coaxial cable into the "Cable" port on the FRITZ!Box. Use the coaxial cable supplied with the FRITZ!Box, for example.
  2. Insert the other end of the coaxial cable into the socket for the internet connection (data socket) on the multimedia outlet in your home.

3 Configuring the internet connection in the FRITZ!Box

  1. Open the FRITZ!Box user interface.
  2. Enter the FRITZ!Box password given on the type label of the FRITZ!Box and click "Log In".
  3. If the menu "Set up Internet Connection" is not displayed automatically:
    1. Click "Internet" and then "Account Information".
    2. Enable the option "Internet connection via cable".
  4. Wait until the "Power / Cable" LED remains lit. Depending on the signal strength and the way your connection is configured, this may take up to 10 minutes.

    Important:If the "Power / Cable" LED flashes continuously, the cable connection has not been activated yet or the service is disrupted. In this case, contact VOO.

  5. Click "Apply" or "Next" to save the settings. Restart the FRITZ!Box to complete the configuration of your internet connection.



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