Knowledge Base
AVM Content
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
- FRITZ!Box 7360
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
- FRITZ!Box 6850 LTE
- FRITZ!Box 6840 LTE
- FRITZ!Box 6820 LTE
- FRITZ!Box 6690 Cable
- FRITZ!Box 6670 Cable
- FRITZ!Box 6591 Cable
- FRITZ!Box 6590 Cable
- FRITZ!Box 6490 Cable
- FRITZ!Box 6430 Cable
- FRITZ!Box 5690 Pro
A blank or incomplete page is displayed instead of the user interface
After entering fritz.box in the address bar of a web browser, the FRITZ!Box user interface is not completely displayed or only an empty, white page is shown.
Simply proceed as described below. After each measure, check whether the problem is solved.
1 Disabling Avira web protection
The following step is only necessary if you are using security software from Avira, for example Antivirus Pro:
- Disable Avira web protection or configure an exception for "fritz.box" in the web protection. Refer to the manufacturer to find out when you can re-enable web protection or how to configure an exception for "fritz.box".
3 Clearing browsing data (cache)
Clear the cache of the web browser on computers with Windows or macOS:
- Press "CTRL + Shift + Del" on the keyboard at the same time, or press "CMD + Alt + E" for Safari.
- In the new window, click "Clear" or press Enter.
4 Enabling JavaScript in the web browser
- Google Chrome
- Click the
(Customize and control Google Chrome) button on the top right of Chrome.
- Click "Settings" and then "Privacy and security".
- Click "Site settings" and then "JavaScript".
- Enable the option "Sites can use JavaScript".
- Click the
- Microsoft Edge
- Click the
(Settings and more) button in the top right corner of Edge.
- Click "Settings" and then "Cookies and site permissions".
- Click "JavaScript" and enable JavaScript.
- Click the
- Apple Safari (iOS)
- Open the iOS settings.
- Tap "Safari" and then "Advanced" at the bottom.
- Enable JavaScript.
- Apple Safari (macOS)
- Click "Safari" in Safari's menu bar and then click "Preferences".
- In the preferences, click "Security" and enable JavaScript.
5 Disabling extensions in the web browser
For testing purposes, disable all of the extensions installed for the web browser (for example NoScript, ScriptSafe) that block active contents such as JavaScript or iFrames:
- Google Chrome
- Click the
(Customize and control Google Chrome) button on the top right of Chrome.
- Click "More tools" and then "Extensions".
- Disable the installed extensions.
- Click the
- Microsoft Edge
- Click the
(Settings and more) button in the top right corner of Edge.
- Click "Extensions".
- Disable the installed extensions.
- Click the
- Mozilla Firefox
- Click the
(Open menu) button on the top right of Firefox.
- Click "Add-ons" and then "Extensions".
- Disable the installed extensions.
- Click the
If only a blank or incomplete page is still displayed, then the settings of the device being used are incorrect or the device is not working correctly. Use a different open the FRITZ!Box user interface.