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Knowledge document #3538
FRITZ!Box 6490 Cable
This support document is available for the following products:
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7360
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
FRITZ!DECT smart plug often loses its connection to the FRITZ!Box
The DECT connection between a smart plug, for example FRITZ!DECT 200, and the FRITZ!Box is frequently lost. The DECT LED starts to flash and the connection status "Not connected" is displayed in the "Smart Home" menu of the FRITZ!Box user interface.
Simply proceed as described below. After each measure, check whether the problem is solved.
1 Installing the latest FRITZ!OS for the FRITZ!Box
- Install the latest FRITZ!OS on the FRITZ!Box.
2 Installing the latest firmware for the FRITZ!DECT smart plug
- Click "Home Network" in the FRITZ!Box user interface.
- Click "Mesh" in the "Home Network" menu.
- Click "Perform update" next to the respective device.
3 Disabling "Reduce DECT field strength"
- Click "Telephony" in the FRITZ!Box user interface.
- Click "DECT" in the "Telephony" menu.
- Disable the option "Reduce DECT field strength" in the section "Radio Field Strength".
- Click "Apply" to save the settings.
4 Turning off other base stations
- For testing purposes, turn off other base stations in the vicinity of the FRITZ!Box.
- If the problem no longer occurs then, switch off the other base station or place the base station farther away from the FRITZ!Box.
Now the FRITZ!Box is ideally configured and you will achieve the best possible DECT range between your DECT devices and the FRITZ!Box.
Note:You can use FRITZ!DECT Repeater 100 to increase the DECT range of the FRITZ!Box and establish DECT connections even over greater distances or in unfavorable environments.