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Configuring the integrated fax function in the FRITZ!Box

You want to use the FRITZ!Box to send and receive faxes? ✔ Simply set up the integrated fax function, you don't need a fax machine.

With the FRITZ!Box you can also send and receive faxes without an external fax machine. The FRITZ!Box receives the faxes and forwards them as PDF files named after the reception date and time via email. When sending faxes, you enter the text of the fax in the FRITZ!Box user interface.

Requirements / Restrictions

  • A maximum of ten A4 pages can be transmitted per fax. If your fax document is longer, it will be shortened to ten A4 pages.
  • Graphics can only be attached to the fax document if you are using Google Chrome or Mozilla Firefox. For technical reasons, you cannot attach image files with the Internet Explorer and Safari.
  • You can attach one image file saved in JPG or PNG format. Other file formats (such as PDF or DOC) are ignored when sending faxes.
  • Images larger than A4 are reduced in size when the fax is sent. Smaller images are centered.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Enabling fax transmission with T.38

If you use an internet telephone number for faxing, you must enable T.38 (fax over IP) in the FRITZ!Box for fax transmission. With T.38, a special network protocol is used for fax transmission instead of signal tones. This makes transmission significantly less susceptible to interference:

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click on the "Line Settings" tab.
  4. Click on "Changing the Settings" in the "Telephony connection" section.
  5. Enable the option "Fax transmission using T.38".
  6. Click "Apply" to save the settings.

2 Configuring the fax function

Enabling the fax function and entering fax ID

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the "Configure New Device" button.
  4. Select the option "Fax function" in the section "Integrated in the FRITZ!Box" and click "Next".
  5. In the "Fax ID" field, enter the ID that should be transmitted to anyone who sends a fax to the FRITZ!Box, and that should be transmitted to recipients when sending faxes. You can enter your number or your name, for example.

    Important:Many recipients block faxes from numbers without caller ID to protect themselves from unwanted advertisements.

Entering email account information

In the next step, you may be asked to enter various email account information. This information is required if you want the FRITZ!Box to forward new faxes via email and the push service has not been configured yet. Enter the email account information as follows:

Note:The email account information can be edited any time under "System > Push-Service > Sender" in the FRITZ!Box user interface.

  1. Enter the password for your email account.
  2. Enter your username.
  3. Enter the name of your email provider's SMTP server and enter the port used by the SMTP server.

    Note:Outgoing emails are sent via the SMTP server (SMTP = Simple Mail Transport Protocol). Your email provider can give you the name and port number of the SMTP server.

  4. Enable the option "This server supports a secure connection (SSL)" if your provider supports SSL encryption.
  5. Click "Next".

Assigning telephone numbers

  1. Define the telephone number for the fax function. When you select telephone numbers, the fax answers all calls to these numbers and you can no longer receive telephone calls to these numbers. Whether you must select numbers depends on whether you would like to receive and/or send faxes.
  2. If you want to send and receive faxes, enable at least one telephone number to send faxes with. The number(s) is/are then also used to receive faxes.
    • If you only want to receive faxes, you have two options:
      1. Either: Select one or more telephone numbers. Then the fax will accept all calls to these numbers and faxes are received automatically.
        • Or: Do not select any numbers, and then automatic fax recognition is used for fax reception. For fax recognition to function, a FRITZ!Box answering machine must answer the call. Configure the answering machine so that it accepts the call after two to four rings and do not select the "Greeting Only" operating mode. With this operating mode, the time interval is too short fax recognition. The recording will be discarded after it recognizes a fax call.
    • If you only want to send faxes, enable the option "Sending faxes only" in the menu "Telephony > Fax > Settings".
  3. Click "Next" and then "Apply" to save the settings.

    Note:If you accept a fax call with a telephone connected to the FRITZ!Box, simply forward the call to a FRITZ!Box answering machine. The answering machine will automatically forward the call to the integrated fax machine after recognizing it as a fax call.