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Knowledge document #1120

Cannot access the FRITZ!Box with MyFRITZ!

The MyFRITZ! home page of the FRITZ!Box cannot be opened:

  • After logging into myfritz.net, you are not automatically redirected to the FRITZ!Box.
  • After selecting a FRITZ!Box in the overview of devices on myfritz.net, the selected FRITZ!Box is not displayed.
  • You cannot call up the FRITZ!Box with its unique MyFRITZ! address (for example https://pi80ewgfi72d2os42.myfritz.net).

One of the following error messages is displayed by your web browser:

  • "The page cannot be displayed"
  • "This webpage is not available"
  • "Error: Network Timeout"
  • "Site cannot be reached"
  • "Session Timeout"
  • "Data Transfer Interrupted"
  • "The server [...]myfritz.net took too long to respond"
  • "404 not found"
  • "requested resource was not found"

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

2 Public IP address required for access

You can only access the FRITZ!Box over the internet if the FRITZ!Box obtains a public IPv4 address or an IPv6 address from your internet service provider when it connects to the internet.

Access via IPv4

For IPv4 internet access, the FRITZ!Box must obtain a public IPv4 address from the internet service provider. Access over IPv4 is not possible if the FRITZ!Box obtains a private IPv4 address.

You can find out whether the FRITZ!Box obtained a public or private IPv4 address by following the steps in our guide Identifying the address range of the IPv4 address for the internet connection.

Access via IPv6

For IPv6 internet access, both the FRITZ!Box and the device that is to access the FRITZ!Box must be connected to the internet over IPv6. If only the FRITZ!Box obtains an IPv6 address but the other device is not connected to the internet via IPv6, IPv6 internet access is not possible.

You can call up the menu "Internet > Online Monitor" in the FRITZ!Box user interface to determine whether the FRITZ!Box is connected to the internet via IPv6.

You can test whether the device that is to access the FRITZ!Box is connected to the internet over IPv6 by calling up www.test-ipv6.com or www.ipv6-test.com on the device.

3 Enabling internet access to the FRITZ!Box via HTTPS

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "MyFRITZ! Account" in the "Internet" menu.
  3. Enable the option "Internet access to the FRITZ!Box via HTTPS enabled".
  4. Click "Apply" to save the settings.

4 Creating users for internet access

Set up at least one user who is allowed to access the FRITZ!Box from the internet:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click the (Edit) button for the user who should be allowed to access the FRITZ!Box from the internet or set up a new user for internet access:
    1. Click the "Add User" button.
    2. Enter a name for the user.
  4. Enter a new password for the user that differs from the password for your MyFRITZ! account.
  5. Enable the option "Access from the internet allowed".
  6. Click "Apply" to save the settings.
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