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Knowledge document #3744

FRITZ!Box 4020

This support document is available for the following products:

FRITZ!Box reports "Could not reach MyFRITZ!"

The following error message is displayed under "Internet > MyFRITZ! Account" in the FRITZ!Box user interface:

"Could not reach MyFRITZ!
Please check your internet connection. MyFRITZ! might be offline at the moment. Please try again later."

1 Installing the latest FRITZ!OS for the FRITZ!Box

To use MyFRITZ!, FRITZ!OS 7.02 or later must be installed.MyFRITZ! cannot be used with older FRITZ!OS versions due to an expired SSL certificate:

Install the latest FRITZ!OS on the FRITZ!Box.

2 Restarting the FRITZ!Box

You may not be able to connect to MyFRITZ! due to a temporary error when establishing the connection. Therefore, restart the FRITZ!Box so that it re-establishes the internet connection:

Click "System" in the FRITZ!Box user interface.
Click "Backup" in the "System" menu.
Click on the "Restart" tab.
Click the "Restart" button.