Support request

  1. Your product

  2. Your product
    1. FRITZ!DECT 301
    2. The serial number can be found on the sticker on the bottom of the device. FRITZ!Fon cordless phones do not have a serial number.
    3. Start web browser > enter fritz.box or 169.254.1.1 in the address line > "Overview"
  3. Your support request

  4. Your support request
    1. characters left: 10000
  5. Personal information

  6. Personal information
    Customer satisfaction
    1. To find out how we use your email address: click here

    2. In accordance with Section 7 of the German Fair Trade Practices Act (UWG), we would like to inform you about the following:

      To make it easy for you to evaluate our service, we will send a link to our customer satisfaction survey to the email address you have given us.

      If you do not wish to receive the link, you can either notify us here or just use the corresponding link in the email sent by our support department.

      There will be no charges for replying or disagreeing with our sending you the link to our survey other than the actual cost of responding (for example possible charges for connection time).

      If you do not wish to receive the link, you can simply select the following option:

    3. If you receive the link to the customer satisfaction survey before your support request has been closed, you can still reply or edit your response up to three weeks after the last contact you have with the Support Department.

    1. Fields marked with * are mandatory.