MyFRITZ! Service - Web browser reports "Your connection is not private"

MyFRITZ! Service

Web browser reports "Your connection is not private"

When you attempt to use to access the FRITZ!Box, your web browser displays one of the following messages instead of the FRITZ!Box user interface:

  • "Your connection is not private" (Google Chrome)
  • "Your connection is not secure" (Mozilla Firefox)
  • “This site is not secure” (Microsoft Edge)
  • "There is a problem with this website's security certificate" (Microsoft Internet Explorer)
  • "Cannot verify server identity" (Apple Safari)

Fig.: Chrome security alert "Your connection is not private"


  • When an encrypted HTTPS connection is established, the web browser checks the website's security certificate. Since the FRITZ!Box's individual security certificate is not known to third party organizations that issue such certificates, the web browser indicates that the connection to the FRITZ!Box is not secure.

Confirming the security warning

You must confirm the web browser's security warning to access the FRITZ!Box. This does not pose a security risk!

  • Google Chrome

    1. Click on "Advanced".
    2. Click "Proceed to [...] (unsafe)".
  • Mozilla Firefox

    1. Click "Advanced" and then "Add Exception...".
      • The window "Add Security Exception" opens.
    2. Click "Confirm Security Exception" in the "Add Security Exception" window.
  • Microsoft Edge

    1. Click "Details".
    2. Click "Continue to this webpage (not recommended)".
  • Microsoft Internet Explorer

    1. Click "Continue to this website (not recommended)".
  • Apple Safari

    1. Click "Show Certificate".
    2. Enable the option "Always trust [...] when connecting to [...]" and click "Continue".
    3. Enter the password of your macOS user account and click "Update settings".

Now you can access the FRITZ!Box user interface over the internet.

Note:This message will no longer be displayed when you access the FRITZ!Box in the future if you enable the option "Use certificate from (recommended)" under "Internet > MyFRITZ! Account" in the FRITZ!Box user interface.