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Media files are not displayed

When accessing the FRITZ!Box media server, playback devices or software do not display media files although they are available on the FRITZ!Box's storage (NAS).

Cause

  • The FRITZ!Box did not index the files or the FRITZ!Box does not support the file format (for example audio, video, and container format).

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

2 Updating the file index

The FRITZ!Box only indexes files automatically if they are copied to http://fritz.nas using a web browser. Files copied to a USB storage device connected to the FRITZ!Box using the Windows Explorer or other applications are not displayed until the FRITZ!Box's file index is updated.

Use the FRITZ!Box user interface, a FRITZ!Fon, or a playback device or software that supports UPnP (for example a smartphone with VLC media player to update the file index:

Updating the file index using the FRITZ!Box user interface

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Storage (NAS)" in the "Home Network" menu.
  3. In the table "Storage on the FRITZ!Box", click on "not created" or "was created" for every storage listed that contains files.

Using FRITZ!Fon to update the file index

  1. Press the "Menu" key on the telephone.
  2. Select "Home Network" and press "OK".
  3. "Media player" > "OK" > "AVM FRITZ!Mediaserver" > "OK" > "File index" > "OK" > "Start Indexing"

Updating the file index using UPnP

  1. Call up the FRITZ!Box media server on a playback device or software that supports UPnP.
  2. Click "File Index" and then "Start Indexing".

Now the FRITZ!Box indexes all of the media files. Depending on the number of media files, it may take a long time to index them; the process is completed when the message "Indexing: successful" or "was created" is displayed.

3 File format is not supported

Media files use many different file formats, not all of which are supported by the FRITZ!Box media server. You can find an overview of the file formats supported by the media server in this guide.

Playback devices or software display media files whose file formats are supported by the FRITZ!Box media server. However, media files whose TAG information the FRITZ!Box cannot interpret will only be displayed in the view "Folder" and "All tracks", "All videos" or "All images" (depending on the file type).

Playback devices or software do not display media files whose file format is not supported by the FRITZ!Box media server.