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Knowledge document #3436

FRITZ!Box reports "The search for a new FRITZ!OS version failed"

It is not possible to determine whether a new FRITZ!OS is available. After you click the "Find New FRITZ!OS" button, the message "The search for a new FRITZ!OS version failed" is displayed in the user interface.

Cause

  • Temporary problem with the internet connection or AVM Update Server.

Repeat the search later or perform the update manually as described here.

1 Downloading the FRITZ!OS file

  1. Call up download.avm.de/fritzbox/ in your web browser.
  2. Switch to the folder "fritzbox-7360-v1" or "fritzbox-7360-v2", then to the subfolder "other", and then to the folder "fritz.os".

    Important:You can find the version number in the user interface of the FRITZ!Box under "System > Update" on the "FRITZ!OS File" tab. If the tab is not displayed, enable the Advanced View first. The number for v1 begins with 111., and the number for v2 begins with 124.

  3. Download the file with the extension ".image" to the computer.

2 Installing the latest FRITZ!OS

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Update" or "Firmware Update" in the "System" menu.
  3. Click on the "FRITZ!OS File" or "Firmware File" tab. If the tab is not displayed, enable the Advanced View first.
  4. Click "Save Settings".

    Note:Save your FRITZ!Box settings again under "System > Backup" right after successfully completing the installation. Then you can always restore a working configuration.

  5. Click the "Browse..." or "Choose File" button.
  6. Select the FRITZ!OS file you downloaded (image file).
  7. Click the "Start Update" button.
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