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Knowledge document #3635

Setting up FRITZ!Box for use with a Proximus line

To use the FRITZ!Box on a Proximus line, simply connect it to the internet connection, select Proximus as the internet service provider in the FRITZ!Box, and set up telephony. The complete FRITZ!Box range of functions for internet, telephony, and multimedia is then available to all of the devices in your home network without restriction.

Requirements / Restrictions

  • A FRITZ!Box certified for the Belgian VDSL network must be used with DSL lines (for example, FRITZ!Box 7590 and FRITZ!Box 7530 are certified, see Which modems can I use). All FRITZ!Box models can be used with a fiber optic modem.

1 Having your account information ready

  1. Have your personal account information for internet access and the login information for telephony that you received from Proximus ready.

    Note:Proximus sent you the account information via email after you concluded the contract with them. If you did not receive your account information, contact Proximus.

2 Connecting the FRITZ!Box

  1. Either connect the FRITZ!Box to the DSL line or use the "WAN" port to connect the FRITZ!Box with the fiber optic modem (ONT, Optical Network Termination). For detailed information, refer to the quick guide included with the FRITZ!Box and the manual.

3 Configuring the internet connection in the FRITZ!Box

  1. Click "Wizards" in the FRITZ!Box user interface.
  2. Enter the FRITZ!Box password on the bottom of the device and click "Log In".
  3. If the wizard for internet access does not start automatically, click "Wizards" and then "Configure the Internet Connection".

    Fig.: Calling up the FRITZ!Box wizard

  4. Select "Proximus" from the drop-down list.
  5. Click "Next" and follow the wizard's instructions.

Now the FRITZ!Box checks whether the internet connection can be established. Configuration is completed as soon as the message "The internet connection check was successful" is displayed.

Important:If the internet connection check fails, your internet access may not have been activated yet. In this case, contact Proximus.

4 Setting up telephony in the FRITZ!Box

Configuring telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click the "New Telephone Number" button.
  4. If shown, enable the option "Internet telephone number" and click "Next".
  5. Select "Other provider" from the drop-down list.
  6. Enter your telephone number (for example 012345678) by "Telephone number for registration" and "Internal telephone number in the FRITZ!Box".
  7. Enter your telephone number (for example 012345678) by "Username".
  8. For the "Password", enter the password you received from Proximus.
  9. Enter ims.proximus.be in the field "Registrar".
  10. Enter your area code by "Area code".
  11. Click "Next" and follow the wizard's instructions.

Assigning telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the (Edit) button for the respective telephony device.

    Important:If the telephony device was not configured yet, click the "Configure New Device" button and follow the wizard's instructions.

  4. From the drop-down list "Outgoing Calls", select the number to be used by the telephony device for making calls. If you do not select a telephone number, the number entered under "Telephony > Telephone Numbers > Line Settings" is used for making outgoing calls.
  5. Select the numbers to which the telephony device should react when you receive calls. You can select up to ten numbers (including the number for outgoing calls).
  6. Click "OK" to save the settings.