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Knowledge document #3265

Setting up the FRITZ!Box for use with a wilhelm.tel cable connection

The FRITZ!Box Cable is optimally prepared for use with a wilhelm.tel cable connection. Have wilhelm.tel activate the FRITZ!Box and then connect the FRITZ!Box to the multimedia outlet. If wilhelm.tel provided you with the FRITZ!Box, it is already activated and will be configured automatically. The complete FRITZ!Box range of functions for internet, telephony, and multimedia is then available to all of the devices in your home network without restriction.

1 Unlocking your FRITZ!Box

  1. Call wilhelm.tel's customer service to have them unlock the FRITZ!Box for your cable connection. Have the serial number and MAC address of your FRITZ!Box's cable modem (CM MAC) ready. You can find this information on the bottom of the device:

    Fig.: Serial number and CM MAC

2 Connecting the FRITZ!Box

  1. Connect the FRITZ!Box to the cable connection and a computer. For detailed information, refer to the quick guide included with the FRITZ!Box and the manual.

3 Configuring the internet connection in the FRITZ!Box

  1. Open the FRITZ!Box user interface.
  2. Enter the FRITZ!Box password on the bottom of the device and click "Log In".
  3. If the menu "Set up Internet Connection" is not displayed automatically:
    1. Click "Internet" and then "Account Information".
    2. Enable the option "Internet connection via cable".
  4. Wait until the "Power / Cable" LED remains lit. Depending on the signal strength and the way your connection is configured, this can take up to 10 minutes.

    Important:If the "Power / Cable" LED flashes continuously, the cable connection has not been activated yet or the service is disrupted. In this case, contact wilhelm.tel.

  5. Click "Apply" or "Next" to save the settings. Restart the FRITZ!Box to complete the configuration of your internet connection.

4 Setting up telephony in the FRITZ!Box

Having your login information ready

  1. Have the login information for telephony that you received from wilhelm.tel ready (for example the username and password).

    Note:You will find the login information in the letter that wilhelm.tel sent you before activating your connection. If you did not receive your login information, contact wilhelm.tel.

Configuring telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click the "New Telephone Number" button.
  4. Select "wilhelm.tel" from the drop-down list.
  5. Enter the login information supplied by wilhelm.tel in the corresponding fields.
  6. Click "Next" and follow the wizard's instructions.

Assigning telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the (Edit) button for the respective telephony device.

    Important:If the telephony device was not configured yet, click the "Configure New Device" button and follow the wizard's instructions.

  4. From the drop-down list "Outgoing Calls", select the number to be used by the telephony device for making calls. If you do not select a telephone number, the number entered under "Telephony > Telephone Numbers > Line Settings" is used for making outgoing calls.
  5. Select the numbers to which the telephony device should react when you receive calls. You can select up to ten numbers (including the number for outgoing calls).
  6. Click "OK" to save the settings.