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FRITZ!Box USB remote connection does not start

The FRITZ!Box USB remote connection software does not start. One of the following error messages may be displayed:

  • "Cannot Start Application"
  • "FRITZ!Box USB remote connection has stopped working"
  • "FRITZ!Box USB remote connection has detected a problem and must shut down."

Cause

  • The FRITZ!Box USB remote connection software or .NET Framework from Windows is not properly installed.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Installing the latest Windows updates

The FRITZ!Box USB remote connection software requires a correctly installed .Net Framework. The .Net Framework is part of the operating system and is updated with the Windows Update.

  1. Install the Windows updates available for your Windows version. You can find information on downloading and installing them on the internet at www.microsoft.com.

2 Uninstalling the FRITZ!Box USB remote connection software

Windows 10

  1. Click (Start) and then (Settings) in the Windows task bar.
  2. Click "Apps" in the "Settings" menu.
  3. Click on the entry "FRITZ!Box USB remote connection" and then "Uninstall" in the section "Apps & features".
  4. Confirm your choice and click "Yes" in the window "Do you want to allow this app to make changes to your device?".
  5. Click "Remove the application from this computer" in the window "FRITZ!Box USB remote connection Maintenance" and then click "OK".

Windows 8

  1. Press the keyboard shortcut Windows key + X and select "Control Panel" from the context menu.
  2. Click "Programs" and then "Programs and Features".
  3. Double-click the entry "FRITZ!Box USB remote connection".
    • The window "FRITZ!Box USB remote connection Maintenance" opens.
  4. Select the option "Remove the application from this computer" in the window "FRITZ!Box USB remote connection Maintenance" and click "OK".

Windows 7

  1. In Windows, click "Start" and then "Control Panel".
  2. Select "Category" from the drop-down list "View by:" on the top right ().
  3. Click "Uninstall a program".
  4. Double-click the entry "FRITZ!Box USB remote connection".
    • The window "FRITZ!Box USB remote connection Maintenance" opens.
  5. Select the option "Remove the application from this computer" in the window "FRITZ!Box USB remote connection Maintenance" and click "OK".

3 Installing the FRITZ!Box USB remote connection software

  1. Log on to the computer as the Windows user who wants to use the FRITZ!Box USB remote connection.

    Important:If the user does not have administrator rights, you must enter a valid administrator password when installing or starting the software for the first time.

  2. Open the FRITZ!Box user interface.
  3. Click "Home Network" and then "USB / Storage".
  4. Click on the "USB Remote Connection" tab.
  5. Click on "Download".
    • The window "USB Remote Connection" opens.
  6. If the window "USB Remote Connection" has a "Download" button:
    1. Click "Download" in the window "USB Remote Connection" and download the file "fritzbox-usb-fernanschluss.application".
    2. Double-click the downloaded file.
  7. Click "Install" and follow the instructions on your screen.
  8. Repeat steps 1 - 7 for all other Windows users who want to use the FRITZ!Box USB remote connection.

You will now be able to configure and use the FRITZ!Box USB remote connection.