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Knowledge document #315

FRITZ!NAS does not display all available files and folders

Not all files or folders on a USB storage device connected to the FRITZ!Box are displayed on http://fritz.nas. When you access the USB storage device with the Windows Explorer or connect the USB storage device to a computer, all of the files and folders are displayed.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Updating the file index

The FRITZ!Box only indexes files automatically if they are copied to http://fritz.nas using a web browser. Files copied to a USB storage device connected to the FRITZ!Box using the Windows Explorer or other applications are not displayed until the FRITZ!Box's file index is updated.

Use the FRITZ!Box user interface or a playback device or software that supports UPnP (for example a smartphone with VLC media player to update the file index:

Updating the file index using the FRITZ!Box user interface

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Storage (NAS)" in the "Home Network" menu.
  3. In the table "Storage on the FRITZ!Box", click on "not created" or "was created" for every storage listed that contains files.

Updating the file index using UPnP

  1. Call up the FRITZ!Box media server on a playback device or software that supports UPnP.
  2. Click "File Index" and then "Start Indexing".

2 Adjusting the FRITZ!Box user rights

If you enter a username and password to log into FRITZ!NAS, make sure that the respective FRITZ!Box user is allowed to access all of the folders:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click the (Edit) button for the user who should be allowed to access the storage (NAS).
  4. Click the "Add Directory" button.
  5. Enable the option "All storage available on the FRITZ!Box" and click "OK".

    ATTENTION!If you are using an IP telephone with the FRITZ!Box, the user will also have access to all of the messages recorded by the FRITZ!Box answering machine if you grant access to all folders.

  6. In the section "Directory", assign the user read and write permission to the storage.
  7. Click "Apply" to save the settings.

3 Deleting and generating a new file index

Deleting the file index

  1. Switch to the directory \FRITZ\mediabox on the storage device.
  2. Delete the database files for the file index. The file extension of the file index is ".db3", and the file name may vary, for example fritznasdb_part.db3 or fritznasdb_ptmp.db3.

Generating a new file index

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Storage (NAS)" in the "Home Network" menu.
  3. In the table "Storage on the FRITZ!Box", click on "not created" or "was created" for every storage listed that contains files.
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