- FRITZ!WLAN Stick N v2
- FRITZ!WLAN Stick AC 860
- FRITZ!WLAN Stick AC 430 MU-MIMO
- FRITZ!WLAN Stick AC 430
- FRITZ!WLAN Repeater N/G
- FRITZ!WLAN Repeater DVB-C
- FRITZ!WLAN Repeater 450E
- FRITZ!WLAN Repeater 310
- FRITZ!WLAN Repeater 1750E
- FRITZ!WLAN Repeater 1160
FRITZ!WLAN Stick cannot establish a Wi-Fi connection
Although the FRITZ!WLAN Stick can find the Wi-Fi network of the wireless router (for example a FRITZ!Box), the FRITZ!WLAN Stick cannot establish a Wi-Fi connection to the wireless router. The following error message may be displayed in the FRITZ!WLAN control software:
- "Failed to establish connection":
* Check the network key entry
* whether the WLAN device is switched on, ready to receive, and within range
* whether the name of the WLAN device (SSID) is correct. (0x6406)"
1 Updating FRITZ!OS and Wi-Fi software
Updates contain improvements, bug fixes, and new functions. Therefore, install the latest FRITZ!OS or software version on all of the devices:
Installing the latest software for the wireless router
- Install the latest software for your wireless router according to the manufacturer's instructions. If you are using a FRITZ!Box as a wireless repeater, proceed as described in the guide Updating FRITZ!OS.
Installing the latest driver for the FRITZ!WLAN Stick
- Download the latest driver for your FRITZ!WLAN Stick from our FTP server https://ftp.avm.de/archive/cardware/fritzwlanusb.stick/.
- Double-click the file "avm_fritz!wlan_usb_stick [...].exe" and follow the instructions.
2 Optimizing the Wi-Fi settings of the wireless router
Configuring the FRITZ!Box
The following steps are only necessary if you are using a FRITZ!Box as the wireless router:
- Click "Wi-Fi" in the FRITZ!Box user interface.
- Click "Security" or "Radio Network" in the "Wi-Fi" menu.
- Enable the option "Enable AVM Stick & Surf".
- Enable the option "Allow all new wireless devices". If the option is not displayed, enable the Advanced View first. You can re-enable the MAC address filter after you have successfully set up the Wi-Fi connection.
- Click "Apply" to save the settings.
Configuring the wireless router
The following steps are only necessary if you are using a wireless router from another manufacturer:
Note:Information on how to set up the wireless router can be obtained from its manufacturer, for example refer to the manual.
- Disable the wireless router’s MAC address filter. You can re-enable the MAC address filter after you have successfully set up the Wi-Fi connection.
- Enable WPA2 encryption (CCMP) or the WPA3 transition mode (WPA3 + WPA2) in the wireless router. Only use WPA (TKIP) if the wireless router does not support WPA2. The FRITZ!WLAN Stick does not support WPA3.
- Enable the display of Wi-Fi network names (SSID) and give the router a unique Wi-Fi network name. This way, all wireless devices can establish a connection to the FRITZ!Box and prevents your wireless devices from trying to connect to the wrong wireless router if there are Wi-Fi networks with the same name in the area.
Note:All Wi-Fi connections are cleared when you apply the new Wi-Fi network name. You must then reconfigure the Wi-Fi connections.
3 Reconfiguring the Wi-Fi connection
Setting up the Wi-Fi connection automatically
If you are using a FRITZ!Box with a USB port as a wireless router, use Stick & Surf to automatically set up the Wi-Fi connection:
- Insert the FRITZ!WLAN Stick into a USB port on the FRITZ!Box. Now the FRITZ!Box transmits the Wi-Fi security settings to the FRITZ!WLAN Stick using Stick & Surf. The "Info" LED on the FRITZ!Box flashes while they are being transmitted.
- The process is complete as soon as the "Info" LED on the FRITZ!Box remains lit.
- Insert the FRITZ!WLAN Stick into a USB port on your computer. Now the FRITZ!WLAN Stick establishes the Wi-Fi connection.
Setting up the Wi-Fi connection manually
If you are using a FRITZ!Box without a USB port or a wireless router from another manufacturer, set up the Wi-Fi connection manually:
- Right-click the FRITZ!WLAN symbol in the notification area of the Windows taskbar (Systray).
- Select "Known Wireless LAN Remote Sites..." from the context menu.
- Right-click the connection with the Wi-Fi network name (SSID) of the wireless router.
- Click "Remove".
- Click the "Find" button.
- In the window "Find and Select WLAN Device", double-click the entry that displays the name of the wireless router's Wi-Fi network in the column "Name (SSID)".
- From the drop-down list "Security", select the Wi-Fi encryption used by the wireless router.
- Enter the wireless router's network key in the "key" field.
- Click "OK" to save the settings.
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