FRITZ!WLAN Repeater N/G Service - Knowledge Base

FRITZ!WLAN Repeater N/G Service

FRITZ!WLAN Stick cannot establish a Wi-Fi connection

Although the FRITZ!WLAN Stick can find the Wi-Fi network of the wireless router (for example a FRITZ!Box), the FRITZ!WLAN Stick cannot establish a Wi-Fi connection to the wireless router.

1 Updating FRITZ!OS and Wi-Fi software

Updates contain improvements, bug fixes, and new functions. Therefore, install the latest FRITZ!OS or software version on all of the devices:

Installing the latest software for the wireless router

  1. Install the latest software for your wireless router according to the manufacturer's instructions. If you are using a FRITZ!Box as a wireless repeater, proceed as described in the guide Updating FRITZ!OS.

Installing the latest driver for the FRITZ!WLAN Stick

  1. Call up our download area in a web browser.
  2. Select the product group "FRITZ!WLAN" and then your product.
  3. Download the latest driver for your FRITZ!WLAN Stick.
  4. Unzip the ZIP file to your computer, for example to the Desktop.
  5. Double-click the file "setup.exe" and follow the instructions.

2 Optimizing the Wi-Fi settings of the wireless router

Configuring the FRITZ!Box

The following steps are only necessary if you are using a FRITZ!Box as the wireless router:

  1. Click "Wi-Fi" in the FRITZ!Box user interface.
  2. Click "Security" or "Radio Network" in the "Wi-Fi" menu.
  3. Enable the option "Enable AVM Stick & Surf".
  4. Enable the option "Allow all new wireless devices". If the option is not displayed, enable the Advanced View first. You can re-enable the MAC address filter after you have successfully set up the Wi-Fi connection.
  5. Click "Apply" to save the settings.

Configuring the wireless router

The following steps are only necessary if you are using a wireless router from another manufacturer:

Note:Information on how to set up the wireless router can be obtained from its manufacturer, for example refer to the manual.

  1. Disable the wireless router’s MAC address filter. You can re-enable the MAC address filter after you have successfully set up the Wi-Fi connection.
  2. Enable WPA2 encryption (CCMP) or the WPA3 transition mode (WPA3 + WPA2) in the wireless router. Only use WPA (TKIP) if the wireless router does not support WPA2. The FRITZ!WLAN Stick does not support WPA3.
  3. Enable the display of Wi-Fi network names (SSID) and give the router a unique Wi-Fi network name. This way, all wireless devices can establish a connection to the FRITZ!Box and prevents your wireless devices from trying to connect to the wrong wireless router if there are Wi-Fi networks with the same name in the area.

    Note:All Wi-Fi connections are cleared when you apply the new Wi-Fi network name. You must then reconfigure the Wi-Fi connections.

3 Reconfiguring the Wi-Fi connection

Setting up the Wi-Fi connection automatically

If you are using a FRITZ!Box with a USB port as a wireless router, use Stick & Surf to automatically set up the Wi-Fi connection:

  1. Insert the FRITZ!WLAN Stick into a USB port on the FRITZ!Box. Now the FRITZ!Box transmits the Wi-Fi security settings to the FRITZ!WLAN Stick using Stick & Surf. The "Info" LED on the FRITZ!Box flashes while they are being transmitted.
  2. The process is complete as soon as the "Info" LED on the FRITZ!Box remains lit.
  3. Insert the FRITZ!WLAN Stick into a USB port on your computer. Now the FRITZ!WLAN Stick establishes the Wi-Fi connection.

Setting up the Wi-Fi connection manually

If you are using a FRITZ!Box without a USB port or a wireless router from another manufacturer, set up the Wi-Fi connection manually:

Windows 10

  1. Click (Start) and then (Settings) in the Windows task bar.
  2. Click "Network & Internet" in the "Settings" menu.
  3. Click "Wi-Fi" and then "Manage known networks".
  4. Click on the connection with the Wi-Fi network name (SSID) of the wireless router and then click "Forget".
  5. Click "Network & Internet" in the "Settings" menu.
  6. Click "Wi-Fi" and then "Show available networks".
  7. In the list of available connections, click the one that displays the name of the wireless router's Wi-Fi network (SSID) and then "Connect".
  8. Enter the wireless router's network key in the field "Enter the network security key" and click "Next".

Now the Wi-Fi connection is established.

Windows 8

  1. Press the keyboard shortcut Windows key + C.
    • The Windows sidebar now opens.
  2. Click "Settings" and then the Wi-Fi symbol in the Windows sidebar.
  3. Right-click the connection with the Wi-Fi network name (SSID) of the wireless router.
  4. Click "Forget this network".
  5. In the list of available connections, click the one that displays the name of the wireless router's Wi-Fi network (SSID) and then "Connect".
  6. Enter the wireless router's network key in the field "Enter the network security key" and click "Next".
  7. Select the answer "Yes, turn on sharing and connect to devices".

Now the Wi-Fi connection is established and the Wi-Fi symbol indicates the field strength.

Windows 7

  1. In Windows, click "Start" and then "Control Panel".
  2. Select "Category" from the drop-down list "View by:" on the top right ().
  3. Click "Network and Internet" and then "Network and Sharing Center".
  4. On the left, click "Manage wireless networks".
  5. Right-click the connection with the Wi-Fi network name (SSID) of the wireless router.
  6. Click "Remove network" and confirm with "OK".
  7. Click the Wi-Fi symbol in the notification area of the Windows taskbar (Systray).
  8. In the list of available connections, click the one that displays the name of the wireless router's Wi-Fi network (SSID) and then "Connect".
  9. Enter the wireless router's network key in the "Security key" field and click "OK".

Now the Wi-Fi connection is established and the Wi-Fi symbol indicates the field strength.