FRITZ!WLAN Stick AC 430 Service - Knowledge Base

FRITZ!WLAN Stick AC 430 Service

FRITZ!WLAN Stick cannot establish a connection to the FRITZ!Box

Although the FRITZ!WLAN Stick can find the wireless network (WiFi) of the FRITZ!Box, the FRITZ!WLAN Stick cannot establish a wireless connection to the FRITZ!Box.

To resolve the problem, simply proceed as described below.

1 Installing the latest driver for the FRITZ!WLAN Stick

  1. Call up our download area in a web browser.
  2. Select the product group "FRITZ!WLAN" and then your product.
  3. Download the latest driver for your FRITZ!WLAN Stick.
  4. Unzip the ZIP file to your computer, for example to the Desktop.
  5. Double-click the file "setup.exe" and follow the instructions.

2 Briefly disabling the MAC address filter

The FRITZ!Box's MAC address filter must be disabled when registering devices with the FRITZ!Box:

Note:You can re-enable the MAC address filter once you have successfully set up the wireless connection to the FRITZ!Box.

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Security" or "Radio Network" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Allow all new wireless devices". If the option is not displayed, enable the Advanced View.
  4. Click "Apply" to save the settings.

3 Enabling Stick & Surf

You must enable Stick & Surf in the FRITZ!Box in order to automatically set up the wireless connection:

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Security" or "Radio Network" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Enable AVM Stick & Surf".
  4. Click "Apply" to save the settings.

4 Setting up the wireless connection automatically

If your FRITZ!Box has a USB port, you can use Stick & Surf to automatically set up the wireless connection:

  1. Insert the FRITZ!WLAN Stick into a USB port on the FRITZ!Box. Now the FRITZ!Box transmits the wireless security settings to the FRITZ!WLAN Stick using Stick & Surf. The "Info" LED on the FRITZ!Box flashes while they are being transmitted.
  2. The process is complete as soon as the "Info" LED on the FRITZ!Box remains lit.
  3. Insert the FRITZ!WLAN Stick into a USB port on your computer. Now the FRITZ!WLAN Stick establishes the wireless connection.

5 Setting up the wireless connection manually

If your FRITZ!Box does not have a USB port, set up the wireless connection manually:

Windows 10

  1. Click (Start) and then (Settings) in the Windows task bar.
  2. Click "Network & Internet" in the "Settings" menu.
  3. Click "Wi-Fi" and then "Manage known networks".
  4. Click on the connection with the wireless network name (SSID) of the FRITZ!Box and then click "Forget".
  5. Click "Network & Internet" in the "Settings" menu.
  6. Click "Wi-Fi" and then "Show available networks".
  7. In the list of available connections, click the one that displays the name of the FRITZ!Box's wireless network (SSID) and then "Connect".
  8. Enter the FRITZ!Box's network key in the field "Enter the network security key" and click "Next".

Now the wireless connection is established.

Windows 8

  1. Press the keyboard shortcut Windows key + C.
    • The Windows sidebar now opens.
  2. Click "Settings" and then the wireless symbol in the Windows sidebar.
  3. Right-click the connection with the wireless network name (SSID) of the FRITZ!Box.
  4. Click "Forget this network".
  5. In the list of available connections, click the one that displays the name of the FRITZ!Box's wireless network (SSID) and then "Connect".
  6. Enter the FRITZ!Box's network key in the field "Enter the network security key" and click "Next".
  7. Select the answer "Yes, turn on sharing and connect to devices".

Now the wireless connection is established and the field strength is displayed by the wireless symbol .

Windows 7

  1. In Windows, click "Start" and then "Control Panel".
  2. Select "Category" from the drop-down list "View by:" on the top right ().
  3. Click "Network and Internet" and then "Network and Sharing Center".
  4. On the left, click "Manage wireless networks".
  5. Right-click the connection with the wireless network name (SSID) of the FRITZ!Box.
  6. Click "Remove network" and confirm with "OK".
  7. Click the wireless symbol in the notification area of the Windows taskbar (Systray).
  8. In the list of available connections, click the one that displays the name of the FRITZ!Box's wireless network (SSID) and then "Connect".
  9. Enter the FRITZ!Box's network key in the "Security key" field and click "OK".

Now the wireless connection is established and the wireless icon displays the field strength.