FRITZ!WLAN Stick AC 430 MU-MIMO Service - Knowledge Base
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FRITZ!WLAN Stick cannot establish a Wi-Fi connection
Although the FRITZ!WLAN Stick can find the Wi-Fi network of the wireless router (for example a FRITZ!Box), the FRITZ!WLAN Stick cannot establish a Wi-Fi connection to the wireless router.
1 Updating FRITZ!OS and Wi-Fi software
Updates contain improvements, bug fixes, and new functions. Therefore, install the latest FRITZ!OS or software version on all of the devices:
Installing the latest software for the wireless router
- Install the latest software for your wireless router according to the manufacturer's instructions. If you are using a FRITZ!Box as a wireless repeater, proceed as described in the guide Updating FRITZ!OS.
Installing the latest driver for the FRITZ!WLAN Stick
- Call up our download area in a web browser.
- Select the product group "FRITZ!WLAN" and then your product.
- Download the latest driver for your FRITZ!WLAN Stick.
- Unzip the ZIP file to your computer, for example to the Desktop.
- Double-click the file "setup.exe" and follow the instructions.
2 Optimizing the Wi-Fi settings of the wireless router
Configuring the FRITZ!Box
The following steps are only necessary if you are using a FRITZ!Box as the wireless router:
- Click "Wi-Fi" in the FRITZ!Box user interface.
- Click "Security" or "Radio Network" in the "Wi-Fi" menu.
- Enable the option "Enable AVM Stick & Surf".
- Enable the option "Allow all new wireless devices". If the option is not displayed, enable the Advanced View first. You can re-enable the MAC address filter after you have successfully set up the Wi-Fi connection.
- Click "Apply" to save the settings.
Configuring the wireless router
The following steps are only necessary if you are using a wireless router from another manufacturer:
Note:Refer to the manufacturer of the wireless router for information on setting it up; for example, consult the manual.
- Disable the wireless router’s MAC address filter. You can re-enable the MAC address filter after you have successfully set up the Wi-Fi connection.
- Enable WPA2 encryption (CCMP) or the WPA3 transition mode (WPA3 + WPA2) in the wireless router. Only use WPA (TKIP) if the wireless router does not support WPA2. The FRITZ!WLAN Stick does not support WPA3.
- Enable the display of Wi-Fi network names (SSID) and give the router a unique Wi-Fi network name. This way, all wireless devices can establish a connection to the FRITZ!Box and prevents your wireless devices from trying to connect to the wrong wireless router if there are Wi-Fi networks with the same name in the area.
Note:All Wi-Fi connections are cleared when you apply the new Wi-Fi network name. You must then reconfigure the Wi-Fi connections.
3 Reconfiguring the Wi-Fi connection
Setting up the Wi-Fi connection automatically
If you are using a FRITZ!Box with a USB port as a wireless router, use Stick & Surf to automatically set up the Wi-Fi connection:
- Insert the FRITZ!WLAN Stick into a USB port on the FRITZ!Box. Now the FRITZ!Box transmits the Wi-Fi security settings to the FRITZ!WLAN Stick using Stick & Surf. The "Info" LED on the FRITZ!Box flashes while they are being transmitted.
- The process is complete as soon as the "Info" LED on the FRITZ!Box remains lit.
- Insert the FRITZ!WLAN Stick into a USB port on your computer. Now the FRITZ!WLAN Stick establishes the Wi-Fi connection.
Setting up the Wi-Fi connection manually
If you are using a FRITZ!Box without a USB port or a wireless router from another manufacturer, set up the Wi-Fi connection manually:
Windows 10
- Click
(Start) and then
(Settings) in the Windows task bar.
- Click "Network & Internet" in the "Settings" menu.
- Click "Wi-Fi" and then "Manage known networks".
- Click on the connection with the Wi-Fi network name (SSID) of the wireless router and then click "Forget".
- Click "Network & Internet" in the "Settings" menu.
- Click "Wi-Fi" and then "Show available networks".
- In the list of available connections, click the one that displays the name of the wireless router's Wi-Fi network (SSID) and then "Connect".
- Enter the wireless router's network key in the field "Enter the network security key" and click "Next".
Now the Wi-Fi connection is established.
Windows 8
- Press the keyboard shortcut Windows key
+ C.
- The Windows sidebar now opens.
- Click "Settings" and then the Wi-Fi symbol
in the Windows sidebar.
- Right-click the connection with the Wi-Fi network name (SSID) of the wireless router.
- Click "Forget this network".
- In the list of available connections, click the one that displays the name of the wireless router's Wi-Fi network (SSID) and then "Connect".
- Enter the wireless router's network key in the field "Enter the network security key" and click "Next".
- Select the answer "Yes, turn on sharing and connect to devices".
Now the Wi-Fi connection is established and the Wi-Fi symbol indicates the field strength.
Windows 7
- In Windows, click "Start" and then "Control Panel".
- Select "Category" from the drop-down list "View by:" on the top right (
).
- Click "Network and Internet" and then "Network and Sharing Center".
- On the left, click "Manage wireless networks".
- Right-click the connection with the Wi-Fi network name (SSID) of the wireless router.
- Click "Remove network" and confirm with "OK".
- Click the Wi-Fi symbol
in the notification area of the Windows taskbar (Systray).
- In the list of available connections, click the one that displays the name of the wireless router's Wi-Fi network (SSID) and then "Connect".
- Enter the wireless router's network key in the "Security key" field and click "OK".
Now the Wi-Fi connection is established and the Wi-Fi symbol indicates the field strength.
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