FRITZ!Repeater N/G Service - Knowledge Base

FRITZ!Repeater N/G Service

Wireless connection to FRITZ!Repeater drops frequently

The wireless connection (WiFi) from the FRITZ!Repeater to the wireless router (for example a FRITZ!Box) and/or the wireless connection from a notebook, smartphone, or another wireless device to the FRITZ!Repeater drops frequently.

Simply proceed as described below. After each measure, check whether the problem persists.

1 Updating wireless devices

New firmware and driver versions contain bug fixes as well as optimizations. Therefore, make sure that all of the devices are using the latest software version:

Installing the latest FRITZ!OS for the FRITZ!Repeater

  1. Install the latest FRITZ!OS on the FRITZ!Repeater.

Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

Installing the latest firmware for the wireless router

  1. Install the latest firmware on the router.

    Note:Information on the update can be obtained from the device's manufacturer, for example refer to the manual.

Installing the latest software for the wireless device

  1. Install the latest driver for the computer's wireless network adapter (for example using Windows Update) or the latest operating system (for example Android, iOS) for the wireless device.

    Note:Information on the update can be obtained from the device's manufacturer, for example refer to the manual. You can find the latest drivers for the FRITZ!WLAN Sticks in our download area.

2 Finding the ideal location for FRITZ!Repeater and wireless router

  1. If possible, place the wireless router in a central location.
  2. Do not place the wireless router directly in the corner of a room.
  3. Place the wireless router so that it is as unobstructed as possible, i.e. not directly in back of or under an obstacle such as pieces of furniture or a heater.
  4. Place the wireless router as high in the room as possible, for example on a shelf.
  5. Place the wireless router so that there are as few obstacles as possible between it and other wireless devices. Especially metallic objects or objects containing water, for example radiators, refrigerators, or even houseplants, significantly reduce the quality of the wireless signal.
  6. Place the wireless router away from other transmitters, for example microwaves, wireless speakers, or Bluetooth devices.
  7. Find the ideal location for the FRITZ!Repeater.

3 Setting the wireless router's transmitter power

Note:For the following instructions, we used a FRITZ!Box as an example. If you are using a different wireless router, information on how to set it up can be obtained from the manufacturer, for example refer to the manual.

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Channel" in the "Wireless" ("WLAN") menu.
  3. If the option "Set radio channel settings automatically (recommended)" is enabled, the FRITZ!Box is already using its maximum transmitter power.
    • If the option "Adjust radio channel settings" is enabled:
      1. Click "Additional Settings" (if available).
      2. Select "100%" from the drop-down list "Maximum transmitter power". If the drop-down list is not displayed, enable the Advanced View.
      3. Click "Apply" to save the settings.

4 Selecting the best wireless channel on the wireless router

Note:For the following instructions, we used a FRITZ!Box as an example. If you are using a different wireless router, information on how to set it up can be obtained from the manufacturer, for example refer to the manual.

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Channel" in the "Wireless" ("WLAN") menu.
  3. In the "Wireless Environment" section, click on the tab for the wireless frequency band being used (if available).
  4. Click the link "Show disturbances to wireless network" (if available).
  5. Use the diagram "Use of the Wireless LAN Channels" to determine which channel in the lower frequency range is least affected by other wireless networks and interference.
  6. Enable the option "Adjust radio channel settings" in the "Radio Channel Settings" section.
  7. From the drop-down list "Radio channel", select the channel that was the least affected in the wireless frequency band being used.
  8. Click "Apply" to save the settings.
  9. If the issue with your wireless connection still occurs, repeat steps 3 - 8 with a wireless channel in the middle and then with one in the higher frequency range. Then, use the wireless channel with the least interference.

    Important:The diagram of the wireless environment only reflects the current situation! The allocation of the frequency band can change significantly over the course of the day because many wireless networks are turned on when in use. Therefore, check several times to see which wireless channels are least affected by interference.

5 Changing the name of the wireless network (SSID) of the wireless router

If there are other wireless networks with the same name in the immediate vicinity, wireless devices may automatically attempt to connect to the wrong wireless network. To avoid this, give your wireless router a unique name:

Note:For the following instructions, we used a FRITZ!Box as an example. If you are using a different wireless router, information on how to set it up can be obtained from the manufacturer, for example refer to the manual.

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Network" in the "Wireless" ("WLAN") menu.
  3. In the field "Name of the wireless radio network (SSID)", enter a unique name for the 2.4 GHz and the 5 GHz frequency band (if applicable). If only one field is displayed, enable the Advanced View or enable the option "Different names for the radio network on 2.4 and 5 GHz".
  4. Click "Apply" to save the settings.

All wireless connections are cleared when you apply the new wireless network name. Then you must reconfigure the wireless connection from the FRITZ!Repeater to the FRITZ!Box or to the wireless router as well as the wireless connections of the other wireless devices.