FRITZ!Powerline 546E Service - Knowledge Base

FRITZ!Powerline 546E Service

Cannot establish a wireless connection

A wireless device (for example a notebook, smartphone, tablet) cannot establish a wireless connection (WiFi) to the FRITZ!Powerline adapter.

Simply proceed as described below. After each measure, check whether the problem persists.

1 The wireless network cannot be found

  1. If the FRITZ!Powerline adapter's wireless network is not found, follow the instructions given in our guide FRITZ!Powerline's wireless network cannot be found.
    • Here is how to check whether the wireless network can be found:
    • Windows 10

      1. Click "Start" and then "Settings" in the Windows task bar.
      2. Click "Network and Internet" and then "Wi-Fi" in the "Settings" menu.
      3. Check whether the name of the wireless network (SSID) of your FRITZ!Powerline adapter is displayed in the list of available connections.
    • Windows 8

      1. Press the keyboard shortcut Windows key + C.
        • The Windows sidebar now opens.
      2. Click "Settings" and then the wireless symbol in the Windows sidebar.
      3. Check whether the name of the wireless network (SSID) of your FRITZ!Powerline adapter is displayed in the list of available connections.
    • Windows 7

      1. Click the wireless symbol in the notification area of the Windows taskbar (Systray).
      2. Check whether the name of the wireless network (SSID) of your FRITZ!Powerline adapter is displayed in the list of available connections.
    • Apple macOS

      1. Click the wireless symbol in the upper corner of your screen in the menu bar (see figure).

        Fig.: No connection to a wireless network

      2. Check whether the name of the wireless network (SSID) of your FRITZ!Powerline adapter is displayed in the list of available connections.
    • Apple iOS (iPhone, iPad, iPod touch)

      1. Tap "Settings" on the home screen.
      2. Tap "Wi-Fi" in the "Settings" menu.
      3. If wireless LAN is turned off, tap the "On / Off" symbol.
      4. Check whether the name of the wireless network (SSID) of your FRITZ!Powerline adapter is displayed in the list of available connections.
    • Android (for example Google Nexus, Samsung Galaxy)

      1. Tap the "Settings" symbol on the home screen of the Android device.
      2. Tap "Wi-Fi" in the "Settings" menu.
      3. If wireless LAN is turned off, tap the "OFF" symbol next to the "Wi-Fi" option to enable wireless LAN.
      4. Check whether the name of the wireless network (SSID) of your FRITZ!Powerline adapter is displayed in the list of available connections.
    • Linux and other operating systems or devices (for example NAS systems, network printer)

      1. Use your wireless device to search for wireless networks in the vicinity.
      2. Check whether the name of the wireless network (SSID) of your FRITZ!Powerline adapter is displayed in the list of available connections.

2 Installing the latest FRITZ!OS for the FRITZ!Powerline adapter

  1. Install the latest FRITZ!OS on the FRITZ!Powerline adapter.

3 Installing the latest software for the wireless device

  1. Install the latest driver for your computer's wireless network adapter or the latest operating system, for example Android, iOS, for the wireless device.

    Note:Refer to the manufacturer for information on how to update, for example consult the manual.
    You can find the latest drivers for the FRITZ!WLAN Sticks in our download area.

4 Optimizing the FRITZ!Powerline adapter's wireless settings

Optimize the wireless settings of the FRITZ!Powerline adapter to avoid unfavorable configurations that would affect setting up the wireless connection.

The following steps are only necessary if the wireless device does not support setting up wireless connections at the push of a button (WPS PBC - Push Button Configuration) and you therefore have to set up the wireless connection manually:

Note:WPS is supported by computers with Windows 7, current Intel wireless network adapters, many media players, and wireless music systems, for example. To find out whether a device supports WPS, refer to the manufacturer of the device, for example consult the manual.

Preparations

  1. Use a network cable to connect a computer to a LAN port on the FRITZ!Powerline adapter so you can open the user interface.

Briefly disabling the MAC address filter

When the MAC address filter is enabled, new wireless devices that are unknown to the FRITZ!Powerline adapter cannot connect to the FRITZ!Powerline adapter. Therefore, make sure that the MAC address filter is disabled:

  1. Click "WLAN" in the user interface of the FRITZ!Powerline adapter.
  2. Click "Security" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Allow all new wireless devices" and click "Apply".

The MAC address filter is now disabled. You can reenable it as soon as you have finished configuring the wireless connection between the wireless device and the FRITZ!Powerline adapter.

All wireless connections to the FRITZ!Powerline adapter are cleared when you apply the new wireless network name. You must then reconfigure the wireless connections to the FRITZ!Powerline adapter.

Enabling the wireless standard 802.11b

The following step is only necessary if the wireless device (for example a Fitbit wireless scale) only supports the outdated wireless standard 802.11b:

Important:The wireless standard 802.11b is disabled in the FRITZ!Powerline adapter by default because the user data rate of all wireless devices in the 2.4 GHz frequency band is reduced when 802.11b support is enabled, even if none of the wireless devices are using this standard.

  1. Click "Wireless" ("WLAN") in the user interface of the FRITZ!Powerline adapter.
  2. Click "Radio Channel" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Adjust radio channel settings".
  4. Click "Additional Settings".
  5. Select the standard "802.11n+g+b" from the "Wireless standard" drop-down list.
  6. Click "Apply" to save the settings.

5 Reconfiguring the wireless connection

In order to rule out incorrect configuration of the wireless device as a cause, delete the wireless connections to the FRITZ!Powerline adapter that are already configured in the wireless device and then reconfigure them:

Windows 10

  1. Click "Start" and then "Settings" in the Windows task bar.
  2. Click "Network & Internet" in the "Settings" menu.
  3. Click "Wi-Fi" and then "Manage Wi-Fi settings".
  4. In the "Manage known networks" section, click on the connection that displays the wireless network name (SSID) of the FRITZ!Powerline adapter and then click "Forget".
  5. Reconfigure the wireless connection.

Windows 8

  1. Press the keyboard shortcut Windows key + C.
    • The Windows sidebar now opens.
  2. Click "Settings" and then the wireless symbol in the Windows sidebar.
  3. Right-click the connection that displays the wireless network name (SSID) of the FRITZ!Powerline adapter.
  4. Click "Forget this network".
  5. Reconfigure the wireless connection.

Windows 7

  1. In Windows, click "Start" and then "Control Panel".
  2. Select "Category" from the drop-down list "View by:" on the top right ().
  3. Click "Network and Internet" and then "Network and Sharing Center".
  4. On the left, click "Manage wireless networks".
  5. Right-click the connection that displays the wireless network name (SSID) of the FRITZ!Powerline adapter.
  6. Click "Remove network" and confirm with "OK".
  7. Reconfigure the wireless connection.

Apple macOS

  1. Open the Finder and click "Applications".
  2. Click "System Preferences" and "Network".
  3. Select the option "Wi-Fi" or "AirPort" in the left-hand window.
  4. Click "Advanced".
  5. In the "Wi-Fi" or "AirPort" view, select the connection with the wireless network name (SSID) of the FRITZ!Powerline adapter listed under "Preferred Networks" and click the minus sign.
  6. Confirm with "OK" and "Apply".
  7. Reconfigure the wireless connection.

Android (for example Google Nexus, Samsung Galaxy)

  1. Tap the "Settings" symbol on the home screen of the Android device.
  2. Tap "Wi-Fi" in the "Settings" menu.
  3. Tap the connection that displays the wireless network name (SSID) of the FRITZ!Powerline adapter.
  4. Tap "Forget".
  5. Reconfigure the wireless connection.

Linux and other operating systems or devices (for example NAS systems, network printer)

  • Reconfigure the wireless connection.

    Note:You can find information on the procedure in the corresponding manual, or consult the manufacturer of the operating system or wireless device.