FRITZ!Powerline 500E Service - Knowledge Base

FRITZ!Powerline 500E Service

Powerline adapters not displayed in FRITZ!Powerline software

Your powerline adapters are not displayed in the FRITZ!Powerline software. FRITZ!Powerline displays the message "No powerline adapter is connected to this computer".
However, a powerline connection can be established between the FRITZ!Powerline adapters.

Note:There can be a maximum of 16 powerline adapters in a powerline network.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Connecting FRITZ!Powerline with the computer

  • Use a network cable to connect the computer on which the FRITZ!Powerline software is installed to a LAN port on the FRITZ!Powerline adapter.

2 Installing the latest version of FRITZ!Powerline

  1. If you would like to download FRITZ!Powerline for Windows, call up our international download area in a web browser,
    • or, if you would like to download FRITZ!Powerline for macOS
  2. Select the product group "FRITZ!Powerline" and then your product.
  3. Download the FRITZ!Powerline software.
  4. Install FRITZ!Powerline on a computer that is connected to a FRITZ!Powerline adapter by means of a network cable.

3 Installing the latest firmware for FRITZ!Powerline

4 Configuring the computer's firewall

Note:A firewall is security software that protects computers from attacks from the Internet and controls incoming and outgoing data traffic. Next to virus scanners, a firewall is the most important piece of software designed to protect your computer.
You can find information on configuring the firewall in its manual, or consult its manufacturer directly.

  • Configure the firewall so that it allows the FRITZ!Powerline software to access the powerline adapters.