FRITZ!Powerline 1220E Service - Knowledge Base

FRITZ!Powerline 1220E Service

Powerline connection cannot be established

The powerline connection between FRITZ!Powerline adapters is not established and the "Powerline" LED does not remain lit.

To resolve the problem, simply proceed as described below.

1 Loading the factory settings of the FRITZ!Powerline adapter

Incorrect settings in the FRITZ!Powerline adapter can prevent the powerline connection from being established. Therefore, load the factory settings of all of the FRITZ!Powerline adapters. If you are using a FRITZ!Powerline adapter with wireless support, wait about 1 minute after plugging it in until the "WLAN" LED remains lit.

  1. Push the corresponding button on the device:
    ModelButtonDuration
    FRITZ!Powerline 500E / 520E "Reset" 2 seconds
    FRITZ!Powerline 510E / 530E "Security" 12 seconds
    FRITZ!Powerline 540E / 546E "WLAN/WPS" and "Powerline · Security" 10 seconds
    FRITZ!Powerline 1000E / 1220E "Powerline · Security"  10-15 seconds
    FRITZ!Powerline 1240E "WLAN-WPS/Powerline · Security" 15 seconds
    FRITZ!Powerline 1260E "Connect" 15 seconds
  2. All of the LEDs flash once during this process. The "Power" LED or "WLAN" LED remains lit as soon as the factory settings have finished loading.

2 Connecting FRITZ!Powerline adapters

3 Reducing interference in the home's power supply

Interference in the home's power supply may be severely impairing communication between powerline adapters. Try to reduce the interference or eliminate it completely:

  1. Plug the FRITZ!Powerline adapter directly into a wall outlet; do not use it with a power strip or an extension cord.
  2. Avoid powerline connections on different phases, fuse boxes, and ground fault circuit interrupters (GFCI).
  3. Do not use the FRITZ!Powerline adapter behind a surge protector.
  4. For testing purposes, switch off other devices or briefly unplug them in order to identify possible sources of interference and then minimize them.

    Examples of possible sources of interference are switch mode power supplies, dimmers, halogen systems and energy-saving lamps, as well as electric motors when they are running (for example in a refrigerator, food processor, dryer, washing machine, vacuum cleaner, or drill).

  5. Make sure that cables carrying a VDSL signal are at least 10 cm away from electrical wiring and outlets.
  6. Try different wall outlets and reduce the distance between the FRITZ!Powerline adapters.