FRITZ!Powerline 1220E Service - Knowledge Base

FRITZ!Powerline 1220E Service

FRITZ!Powerline software does not display any powerline adapters

The FRITZ!Powerline software does not display any powerline adapters. FRITZ!Powerline reports: "No powerline adapter is connected to this computer".

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Installing the latest version of the FRITZ!Powerline software

  1. Call up our download area in a web browser.
  2. Select the product group "FRITZ!Powerline" and then your product.
  3. Download the FRITZ!Powerline software for your computer's operating system.
  4. Install FRITZ!Powerline on a computer that is either connected via the FRITZ!Box or connected directly to a FRITZ!Powerline adapter by means of a network cable.

2 Configuring the computer's firewall

Note:A firewall is security software that protects computers from attacks from the internet and controls incoming and outgoing data traffic. Next to virus scanners, a firewall is the most important piece of software designed to protect your computer.
You can find information on configuring the firewall in its manual, or consult its manufacturer directly.

  1. Configure the firewall on the computer so that it allows connections from the FRITZ!Powerline software to the powerline adapters.