FRITZ!Box 7590 Service - Knowledge Base

FRITZ!Box 7590 Service

FRITZ!NAS does not display all available files and folders

Not all files or folders on a USB storage device connected to the FRITZ!Box are displayed on http://fritz.nas. When you use the Windows Explorer to access the USB storage device or connect the USB storage device to a computer, all of the files and folders are displayed.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

2 Enabling automatic index refresh

In order for the FRITZ!Box to automatically index new files when they are copied to a storage device connected to the FRITZ!Box, enable the FRITZ!Box's automatic index refresh option:

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "USB / Storage" in the "Home Network" menu.
  3. Enable the option "Refresh index automatically".
  4. Click "Apply" to save the settings.

3 Folder "FRITZ" is not indexed

The FRITZ!Box does not index any files in the folder "FRITZ" because it uses the directory "FRITZ" as a cache and for its database files, for example for the media server. The FRITZ!Box only shows received faxes and messages recorded by the answering machine here (faxbox, voicebox), but not the folder "mediabox" or other files and directories.

If you saved files in the folder "FRITZ" or a subfolder of "FRITZ", set up the storage as a network drive and move the files to another directory.

4 Adjusting the FRITZ!Box user rights

If you enter a user name and password to access FRITZ!NAS, make sure that the respective FRITZ!Box user is allowed to access all of the folders:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click the (Edit) button for the user who should be allowed to access the storage (NAS).
  4. Click the "Add Directory" button.
  5. Enable the option "All storage available on the FRITZ!Box" and click "OK".

    ATTENTION!If you grant access to all folders, then the user can access all of the faxes, answering machine messages, and any online storage you may have configured.

  6. In the section "Directory", assign the user read and write permission to the storage.
  7. Click "OK" to save the settings.