FRITZ!Box 7581 Service - Knowledge Base

FRITZ!Box 7581 Service
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A Windows user or the user's online time is not correctly displayed in the parental controls settings

Although you installed the "FRITZ!Box Child Protection" software on the computer, one or more Windows users are not displayed in the FRITZ!Box user interface in the "Child Protection" area, or incorrect online times are displayed for them.

1 Creating a new Windows user account

If you change the user name of an existing Windows user, Windows retains its original user name for internal purposes. The original user name is therefore transmitted to the FRITZ!Box every time that user accesses the Internet, which means that the restrictions you configured (for the new user name) do not apply.

  1. Create a new Windows user account for that Windows user on the computer. Should you have questions, contact Microsoft.
  2. Set up parental controls for the new Windows user account in the FRITZ!Box.

2 Restricting Internet access for computers

Some firewalls and other security software continuously filter the computer's entire network communication, even when this software is deactivated. The local Windows system account is used for this purpose; each time the Internet is accessed, they transmit the user name of the system account (usually "System") to the FRITZ!Box instead of the Windows user who is currently logged on.

If you would like to restrict Internet access for such a computer, do not configure restrictions for individual Windows users: