FRITZ!Box 7490 Service - Knowledge Base

FRITZ!Box 7490 Service

Not enough space available on storage (NAS)

Files cannot be copied to the FRITZ!Box's storage (NAS) although there is sufficient memory on the USB storage device connected to the FRITZ!Box.

When you attempt to use the Windows Explorer or macOS Finder to copy files to the storage device, or use the FRITZ!NAS user interface (http://fritz.nas) to copy the files, one of the following error messages is displayed:

  • Not enough space on FRITZ.NAS (\\fritz.box).
  • There is not enough space on the drive.
  • The operation can't be completed because the drive is full.
  • Copying was aborted. Please make sure that there is a connection, sufficient memory is available, and the storage medium is not write-protected.

Cause

  • The files are being transferred to the main directory or a folder in the main directory of FRITZ.NAS (for example "images", "documents", "FRITZ"). These folders are located in the FRITZ!Box's internal memory, and there is not enough space available on it for the files you would like to transfer.

    Note:Some network devices (for example Windows computers) display a higher storage capacity for FRITZ.NAS than is actually available. You will find more information on this topic in this guide.

1 Transferring files to the USB storage device

Transfer the files to the USB storage device connected to the FRITZ!Box:

  • Copy the files to a folder on the USB storage device connected to the FRITZ!Box.
    • If you are using the Windows Explorer or macOS Finder:
      • Open the network folder "FRITZ.NAS" and select the folder with the same name as the USB storage device connected to the FRITZ!Box. Copy the files to a folder on it (see fig.).

        Fig.: USB storage device connected to FRITZ!Box (Windows 7)

    • If you are using a web browser:
      • Click on the folder with the same name as the USB storage device connected to the FRITZ!Box and copy the files to a folder on it (see fig.).

        Fig.: USB storage device connected to FRITZ!Box (web browser)