FRITZ!Box 7390 Service - Knowledge Base

FRITZ!Box 7390 Service

Internet connection is cleared briefly

The FRITZ!Box's internet connection is cleared sporadically and then automatically re-established shortly afterwards. This does not affect the internet connection of computers, smartphones, or other devices connected to the FRITZ!Box. One of the following error messages is displayed in the event log of the FRITZ!Box:

  • "Internet connection established successfully. IP address [...]
    Internet connection cleared.
    Internet connection established successfully. IP address [...]
    Internet connection cleared."
  • "Internet connection established successfully. IP address [...]
    PPPoE error: Timeout.
    Timeout during PPP negotiation. [...]
    Internet connection cleared."

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Maintaining a permanent internet connection

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Account Information" in the "Internet" menu.
  3. Click "Change connection settings".
  4. Enable the option "Maintain permanently (recommended for flat rates)". If the option is not shown, the FRITZ!Box is already permanently connected to the internet.
  5. Click "Apply" to save the settings.

Connection cleared by internet service provider

Your internet connection is cleared by your internet service provider's DSL remote site. The DSL remote site either clears the internet connection at the PPP level for no apparent reason, or it interrupts the exchange of "PPP LC Echos" to check the internet connection ("LCP-Monitoring"). This is not an error on the part of the FRITZ!Box.

The DSL remote site may be temporarily overloaded. If the issue persists, contact your internet service provider.