FRITZ!Box 7390 Service - Knowledge Base

FRITZ!Box 7390 Service

IP communication over VPN connection between two FRITZ!Box networks not possible

Although the VPN connection between two FRITZ!Boxes is established, computers and other devices in the network of one of the FRITZ!Boxes cannot access shared files and printers or other services in the network of the other FRITZ!Box. Devices in the remote network do not respond to pings.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Deleting static IP routes

If static IP routes are set up in the FRITZ!Boxes that point to the IP network of the other FRITZ!Box, reliable VPN communication is not possible.

Delete all such static IP routes in both FRITZ!Boxes:

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Network" or "Home Network Overview" in the "Home Network" menu.
  3. Click on the "Network Settings" tab.
  4. Click the "IPv4 Routes" button. If the button is not displayed, enable the Advanced View first.
  5. In the table, disable or delete all entries where the IP network of the remote FRITZ!Box is entered in the "Network" column.

    The remote FRITZ!Box uses the IP address with the subnet mask This means that no static route may be active for the IP network

  6. Click "OK" to save the settings.

2 Configuring parental controls to allow internet access

If the FRITZ!Box parental controls block a device from accessing the internet, the device also cannot be accessed over a VPN connection. Therefore, make sure that the respective devices are allowed to access the internet:

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Filters" in the "Internet" menu.
  3. Click on the "Parental Controls" tab.
  4. If internet access has been restricted or blocked for the device you want to access over VPN, configure the parental controls so that the device has unrestricted internet use.

3 Restarting the FRITZ!Box

You may be temporarily unable to correctly establish the VPN connection due to an error with the FRITZ!Box or your internet connection. Therefore, restart the FRITZ!Box so that it reinitializes the firewall and re-establishes the internet connection:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Backup" in the "System" menu.
  3. Click on the "Restart" tab.
  4. Click the "Restart" button.

4 Configuring the device to automatically obtain IP settings

To ensure that the device always uses the correct IP settings, make sure that it automatically obtains its IP settings from the FRITZ!Box (this is the default setting for most devices):

5 Configuring the firewall

  1. If a firewall is installed on the device, configure it so that it does not block communication with the remote FRITZ!Box's IP network (for example Information on how to set it up can be obtained from the manufacturer of the firewall, for example refer to the manual.

6 Deleting VPN connections and reconfiguring them

If the IP address ( of the remote FRITZ!Box is entered as the "destination network" instead of its IP network (, you can only access the remote FRITZ!Box itself over the VPN connection.

A FRITZ!Box has the IP address with the subnet mask This means that the IP network of this FRITZ!Box is

To rule out incorrect IP or other VPN settings in one of the FRITZ!Boxes, reconfigure the VPN connection:

  1. Delete the VPN connection in the user interface of both of the FRITZ!Boxes.
  2. Reconfigure the VPN connection between both of the FRITZ!Box networks.