FRITZ!Box 7390 Service - Knowledge Base
FRITZ!NAS does not display all available files and folders
Not all files or folders on a USB storage device connected to the FRITZ!Box are displayed on http://fritz.nas. When you use the Windows Explorer to access the USB storage device or connect the USB storage device to a computer, all of the files and folders are displayed.
Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.
Simply proceed as described below. After each measure, check whether the issue persists.
1 Updating the file index
The FRITZ!Box only indexes files automatically if they are copied to http://fritz.nas using a web browser. Files copied to a USB storage device connected to the FRITZ!Box using the Windows Explorer or other applications are not displayed until the FRITZ!Box's file index is updated.
Use the FRITZ!Box user interface, a FRITZ!Fon, or a playback device or software that supports UPnP (for example a smartphone with FRITZ!App Media) to update the file index:
Updating the file index using the FRITZ!Box user interface
- Click "Home Network" in the FRITZ!Box user interface.
- Click "Storage (NAS)" in the "Home Network" menu.
- In the table "Storage on the FRITZ!Box", click on "not created" or "was created" for every storage listed that contains files.
Using FRITZ!Fon to update the file index
- Press the "Menu" key on the telephone.
- Select "Home Network" and then press "OK".
- "Media player" > "OK" > "AVM FRITZ!Mediaserver" > "OK" > "File index" > "OK" > "Start Indexing"
Updating the file index using UPnP
- Call up the FRITZ!Box media server on a playback device or software that supports UPnP.
- Click "File Index" and then "Start Indexing".
2 Adjusting the FRITZ!Box user rights
If you enter a user name and password to access FRITZ!NAS, make sure that the respective FRITZ!Box user is allowed to access all of the folders:
- Click "System" in the FRITZ!Box user interface.
- Click "FRITZ!Box Users" in the "System" menu.
- Click the "Edit" button for the user who should be allowed to access the storage (NAS).
- Click the "Add Directory" button.
- Enable the option "All storage available on the FRITZ!Box" and click "OK".
ATTENTION!If you grant access to all folders, then the user can access all of the faxes, answering machine messages, and any online storage you may have configured.
- In the "Directory" section, assign the user read and write permissions to the storage.
- Click "OK" to save the settings.