- FRITZ!Box 7430
- FRITZ!Box 7369
- FRITZ!Box 7360
- FRITZ!Box 7340
- FRITZ!Box 7330
- FRITZ!Box 7272
- FRITZ!Box 6890 LTE
- FRITZ!Box 6840 LTE
- FRITZ!Box 6810 LTE
- FRITZ!Box 6660 Cable
- FRITZ!Box 6591 Cable
- FRITZ!Box 6590 Cable
- FRITZ!Box 6490 Cable
- FRITZ!Box 5491
Callers do not hear busy signal when a call is already being conducted via FRITZ!Box
Callers hear a ringing tone instead of a busy signal if a telephone call is already being conducted over the FRITZ!Box. The caller therefore assumes that the line is free.
Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.
Simply proceed as described below. After each measure, check whether the problem is solved.
1 IP telephones do not support the function
The function "call rejection on busy (busy on busy)" is not supported when making calls with IP telephones (for example FRITZ!App Fon). If you are using an IP telephone to conduct a call, it is therefore not possible to give the caller a busy signal.
2 Configuring the FRITZ!Box
- Click "Telephony" in the FRITZ!Box user interface.
- Click "Telephony Devices" in the "Telephony" menu.
- Click the (Edit) button for the respective telephone.
- Click on the "Telephony Device Features" or "Properties" tab.
- Enable the option "Call rejection on busy (busy on busy)".
- Disable the option "Call Waiting". With ISDN telephones, you must disable the option directly in the ISDN telephone. Information on how to set it up can be obtained from the device's manufacturer, for example refer to the manual.
- Click "OK" to save the settings.
3 Configuring an ISDN NT with integrated analog converter
The analog extensions of ISDN NTs with integrated A/B converters (analog converters, terminal adapters) are often configured to react to all incoming calls. As a result, callers hear a ringing tone even if you are already conducting a call over the FRITZ!Box. You do not notice that you are being called if there is no telephone connected to the analog extensions of the converter:
- Configure the analog converter so that its analog extensions do not react to calls.
4 Configuring other ISDN devices
If you are using the FRITZ!Box on an ISDN line and other ISDN devices (for example telephones, a PBX) are also connected to the ISDN line, those devices must not be allowed to react to calls. Otherwise, the caller hears a ringing tone because another ISDN device could accept the call:
- Either: Connect all ISDN devices to the "FON S0" socket of your FRITZ!Box by means of an ISDN distributor. You can connect up to eight ISDN devices to the "FON S0" socket.
- Or: Configure the ISDN devices so that they do not to react to calls.
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