FRITZ!Box 7369 Service - Knowledge Base

FRITZ!Box 7369 Service

Push service mails are not sent

Although the push service was configured according to our guide, the FRITZ!Box does not send any emails with connection data, usage data, configuration data, no messages from its internal answering machine, and no faxes from its internal fax server. One of the following error messages is displayed in the event log of the FRITZ!Box:

  • "Email delivery failed: SMTP server reports [...]"
  • "Email delivery failed: TCP error"
  • "Sending of an email message failed. Reason: authentication error."
  • "Sending of an email message failed. Reason: TCP error."

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

1 Adjusting the email account settings

Many providers use special security mechanisms to protect their email accounts that prevent push service mails from being sent:

Adjusting your Google account settings

Adjusting your Microsoft account settings

Adjusting your Apple account settings

2 Enabling POP3 download in your email account

For the push service, you must use an email account with a POP3 email server:

  • Enable POP3 download in your email account settings. Refer to your email provider for information on how to set it up.

3 Correcting email account information in the FRITZ!Box

This error is often caused by incorrect email account information, for example an incorrect password. Therefore, enter this information again:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Push Service" in the "System" menu.
  3. Click the "Configure Push Service" link. If the link is not shown, click on the "Sender" tab.
  4. Enter your email address and password.
  5. Click "Account Information - Additional Settings".

    Note:In most cases, the FRITZ!Box adds the following information automatically. With smaller local providers, you have to enter it yourself. Your email provider can give you the required information.

  6. Enter your user name and the name of your email provider's SMTP server.
  7. If the server cannot be reached over port 25, enter the port used by the server to communicate in the "Port" field, for example 587.
  8. If the server supports SSL, enable the option "This server supports a secure connection (SSL)".
  9. Enable the option "Test email sending after adopting the settings". If the option is not available, the test email will be sent automatically.
  10. Click "Apply" or "Next" and follow the wizard's instructions.
  11. Now the FRITZ!Box sends a test email to your email account.

4 Contacting your provider

If the test email was not sent, then your account information is incorrect or there is a problem with your provider:

  • Contact your email provider.