FRITZ!Box 7369 Service - Knowledge Base

FRITZ!Box 7369 Service

Wireless device cannot establish a connection to the FRITZ!Box

Although the name of the FRITZ!Box's Wi-Fi network (SSID) is found when you manually search for Wi-Fi networks or the LEDs on the FRITZ!Box flash during automatic configuration at the touch of a button, a wireless device does not establish a connection to the FRITZ!Box. After entering the Wi-Fi access information or pushing a button, no wireless connection is established. One of the following error messages may be displayed by the wireless device:

  • "Error during authentication"
  • "Unable to connect to this network"
  • "Connection failed"

If the wireless device does not display the name of the FRITZ!Box's Wi-Fi network (SSID), proceed as described in the guide FRITZ!Box's Wi-Fi network cannot be found.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Optimizing the FRITZ!Box's Wi-Fi settings

Perform the following steps on a different device connected to the FRITZ!Box:

Important:If you cannot access the FRITZ!Box with any device, proceed as described in the guide FRITZ!Box user interface cannot be opened.

Disabling the MAC address filter

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Security" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Allow all new wireless devices".
  4. Click "Apply" to save the settings.

Enabling the WPS function

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Security" in the "Wireless" ("WLAN") menu.
  3. Click on the "WPS Quick Connection" tab.
  4. Enable WPS.
  5. Select "Push-Button method (WPS-PBC, Push Button Configuration)" and click "Start WPS".

Disabling the keylock

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Buttons and LEDs" in the "System" menu.
  3. Click on the "Keylock" tab.
  4. Disable the "Buttons locked" checkbox.
  5. Click "Apply" to save the settings.

Adjusting the name of the Wi-Fi network (SSID)

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Network" in the "Wireless" ("WLAN") menu.
  3. Enter a unique name in the field "Name of the wireless radio network (SSID)". This prevents your wireless devices from trying to connect to the wrong wireless router if there are Wi-Fi networks with the same name in the area.
  4. Enable the option "Name of the wireless radio network visible". This way, all wireless devices can establish a connection to the FRITZ!Box.
  5. Click "Apply" to save the settings. All Wi-Fi connections to the FRITZ!Box are cleared when the new Wi-Fi network name is adopted. You must then reconfigure the Wi-Fi connections to the FRITZ!Box.

2 Updating FRITZ!OS and Wi-Fi software

Updates contain improvements, bug fixes, and new functions. Therefore, install the latest FRITZ!OS or software version on all of the devices:

Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

Installing the latest software for the wireless device

  1. Install the latest software version for the wireless device (for example Android, iOS) or the latest driver for the computer's wireless network adapter (for example using Windows Update).

    Note:Information on the update can be obtained from the device's manufacturer, for example refer to the manual. You can find the latest drivers for the FRITZ!WLAN Sticks in our download area.

3 Reconfiguring the Wi-Fi connection

4 Adjusting FRITZ!Box's Wi-Fi security settings

If the wireless device still does not establish a connection to the FRITZ!Box, it does not support the modern security functions used by the FRITZ!Box. To connect the wireless device anyway, you must disable the security settings in the FRITZ!Box:

Disabling WPA compatibility mode (WPA + WPA2)

WPA compatibility mode allows simultaneous connections with WPA2 and WPA encryption using the same Wi-Fi network name and network key.

However, some wireless devices, for example IP cameras from D-Link, cannot establish a Wi-Fi connection if WPA compatibility mode is enabled:

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Security" in the "Wireless" ("WLAN") menu.
  3. If WPA mode "WPA + WPA2" is selected in the "WPA Encryption" section, select the WPA mode "WPA2 (CCMP)".
  4. Click "Apply" to save the settings.

Enabling Wireless 802.11b

The wireless standard Wi-Fi 2 is disabled in the FRITZ!Box by default because the Wi-Fi speed in the 2.4 GHz frequency band is reduced when 802.11b is enabled, even if none of the wireless devices are using this standard.

However, some wireless devices, for example Fitbit wireless scales, only support 802.11b with WPA encryption: