FRITZ!Box 7369 Service - Knowledge Base
"Update" menu is missing from the FRITZ!Box user interface
The FRITZ!OS update for the FRITZ!Box cannot be installed because the "Update" menu is missing under "System" in the FRITZ!Box user interface. The Wizard also does not offer you the option to update.
1 Only the Internet provider can update
If the "Update" menu is not available, then the FRITZ!Box was provided by your Internet provider. Some Internet service providers prevent you from manually installing FRITZ!OS updates. When this is the case, you will not find any options such as buttons in the "System" menu or in the FRITZ!Box wizards that would allow you to use the FRITZ!Box user interface to install an update.
Contact your provider directly for information on when it will be possible to perform a manual update or when the Internet service provider will automatically install an update.