FRITZ!Box 7369 Service - Knowledge Base

FRITZ!Box 7369 Service

Wireless range is too low

The range of the wireless connection (WiFi) between a notebook, smartphone, or another wireless device and your FRITZ!Box is too low. Even at a short distance from the FRITZ!Box, web pages load slowly, it takes a long time to download files, and video streams are not played correctly.

Cause

  • Surrounding structural conditions (such as thickness and reinforcement of the walls) as well as other electronic devices such as wireless speakers and baby monitors influence the quality and thus the range of the wireless connection.

1 Installing the latest FRITZ!OS for the FRITZ!Box

2 Installing the latest software for the wireless device

  • Install the latest driver for your computer's wireless network adapter or the latest operating system, for example Android, iOS, for the wireless device.

    Note:Refer to the manufacturer for information on updating the device, for example consult the manual.
    You can find the latest drivers for the FRITZ!WLAN Sticks in our download area.

3 Setting the maximum transmitter power

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Channel" in the "Wireless" ("WLAN") menu.
  3. If the option "Set radio channel settings automatically (recommended)" is enabled, proceed with the following section.
    • If the option "Adjust radio channel settings" is enabled:
      1. Select "100%" from the drop-down list "Maximum transmitter power". If the drop-down list is not displayed, enable the Advanced View first.
      2. Click "Apply" to save the settings.

4 Identifying sources of interference

  1. Turn off all devices that could interfere with the wireless network.

    Note:All devices that emit radio waves are possible sources of interference. These include other wireless devices, wireless speakers, Bluetooth devices, baby monitors or microwaves, for example.

  2. Check whether the wireless connection is still impaired.
    • If the wireless connection is no longer impaired:
      1. Turn the devices back on, one after the other.
      2. Each time you turn on a device, check whether the wireless connection is impaired again.
        • If you identify a device or devices causing interference, you have the following options:
          • Leave the devices that cause interference turned off,
            • or:
          • Enable or refresh the auto channel (see the section "Enabling or refreshing the auto channel"),
            • or:
          • Find the ideal location for the FRITZ!Box (see the section "Finding the ideal location for wireless devices").

5 Finding the ideal location for the FRITZ!Box

  1. If possible, position the FRITZ!Box in a room that is centrally located.
  2. Do not position the FRITZ!Box directly in the corner of a room.
  3. Position the FRITZ!Box so that it is as unobstructed as possible, i.e. not directly in back of or under an obstacle such as pieces of furniture or a heater.
  4. Position the FRITZ!Box as high in the room as possible, for example on a shelf.
  5. Position the FRITZ!Box so that there are as few obstacles as possible between it and other wireless devices. In particular, metallic objects or objects containing water, for example radiators, refrigerators, or even houseplants, significantly reduce the quality of the wireless signal.
  6. Position the FRITZ!Box so that it is away from other transmitters, for example microwaves, wireless speakers, or Bluetooth devices.

6 Changing the name of the wireless network (SSID)

If there are other wireless networks with the same name in the vicinity, wireless devices may automatically attempt to connect to the wrong wireless network. To avoid this, give your FRITZ!Box a unique name:

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Network" in the "Wireless" ("WLAN") menu.
  3. Enter a unique name without special characters in the field "Name of the wireless radio network (SSID)". Since not all wireless devices support all special characters, we recommend using only standard Latin letters (not letters such as ä, ë, ö, ü, á, é, í) and numbers.
  4. Click "Apply" to save the settings.

When you apply the new wireless network name, all wireless connections to the FRITZ!Box are cleared. You must then reconfigure wireless connections to the FRITZ!Box.

Now the FRITZ!Box is ideally configured and you will achieve the greatest possible wireless range between your wireless devices and the FRITZ!Box. If the wireless range is still too low despite these measures, then this is due to the wireless environment and cannot be influenced by the FRITZ!Box.

Note:You can use a FRITZ!WLAN Repeater to extend the range of your wireless network quickly and easily.