FRITZ!Box 7369 Service - Knowledge Base

FRITZ!Box 7369 Service

Using an IP telephone or internet telephony software with the FRITZ!Box

IP telephones are available as telephony devices (hardphones), as a combination of an adapter and a regular telephone, or as a software solution for your computer. There are two different ways to use an IP telephone or internet telephony software with the FRITZ!Box:

  • You can register the IP telephone or the internet telephony software directly with the FRITZ!Box as a telephony device. If the FRITZ!Box is connected to a landline, you can use it to make calls over the internet as well as from the landline. In addition, you can conduct internal calls with other telephones connected to the FRITZ!Box.
  • The IP telephone or the internet telephony software itself establishes the connection to the internet telephony provider and only uses the internet connection of the FRITZ!Box for this. You can then only make calls over the internet with this telephone.

1 Registering an IP telephone or internet telephony software with the FRITZ!Box

  1. Register the IP telephone or the internet telephony software with the FRITZ!Box as a telephone device.

    Important:With the internet telephony software Skype, you can establish a call on your computer and then use a headset to talk. However, you cannot use Skype with a telephone connected to the FRITZ!Box. The FRITZ!Box uses the common protocol SIP for internet telephony, but Skype uses its own protocol.

2 IP telephone or internet telephony software establishes the connection itself

  1. If you have to forward ports in the FRITZ!Box for the IP telephone or the internet telephony software, forward them in the FRITZ!Box user Interface under "Internet > Permit Access > Port Sharing (Port Forwarding)". The manufacturer of the telephone or the software or your internet telephony provider can tell you whether port forwarding is necessary and if so, which ports must be forwarded.

    Important:Port 5060 can only be forwarded if no internet telephone numbers have been entered in the FRITZ!Box. Otherwise, the port is reserved for internet telephony with the FRITZ!Box.

  2. If your internet telephony provider has a STUN server, enter its name in the connection settings for the IP telephone or software.
  3. If you cannot make or receive calls after setup, contact the manufacturer. You may need to configure additional settings. Since the telephone or the software establishes the connection to the internet telephony provider itself and only uses the FRITZ!Box's internet connection, you cannot and do not have to make any settings in the FRITZ!Box. Therefore, the FRITZ!Box cannot resolve this issue.