FRITZ!Box 7369 Service - Knowledge Base

FRITZ!Box 7369 Service

The wireless guest access cannot be used to access the internet

Although wireless devices can register with the FRITZ!Box's wireless guest access, they cannot use it to access the internet. In some cases, new wireless devices do not obtain IP addresses from the FRITZ!Box.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

Simply proceed as described below. After each measure, check whether the problem persists.

1 Reducing the validity period of IP addresses

180 IP addresses are available for wireless guest access; they cannot be reassigned until the validity period (lease time) of 10 days has expired.

If you are using the FRITZ!Box as a hotspot in a hotel or café, for example, and many different devices log in to the guest access on a regular basis, the FRITZ!Box cannot assign any IP addresses to new wireless devices because all 180 IP addresses have already been assigned. Therefore, configure the FRITZ!Box so that IP addresses are only valid for one day:

2 Removing devices from the user interface

The new validity period only applies to devices that are registered with the FRITZ!Box after the change was made. Therefore, delete all unused network devices:

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Network" in the "Home Network" menu.
  3. Click on the "Devices and Users" tab.
  4. Click the (Delete) button next to the respective device in the list of "Devices and Users".