FRITZ!Box 7369 Service - Knowledge Base

FRITZ!Box 7369 Service

Operating the answering machine using the voice menu

Using the voice menu you can operate the FRITZ!Box answering machines with any telephone connected with the FRITZ!Box. For example, you can switch the answering machines on and off, listen to messages, or record your own greeting. Your own greetings may be up to one minute in length.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

1 Configuring a telephone to use the keypad function

Keypad sequences are strings of characters and digits that can be used to enable or disable functions. You can use keypad sequences right away with telephones, such as FRITZ!Fon C5, that are registered with the base station of your FRITZ!Box. If you are using a cordless telephone that is not registered with the FRITZ!Box's base station, you must first set up the keypad function:

  • Configure the devices so that you can send keypad sequences (sequences of symbols and digits, such as *121#) and dial special characters such as * and # with them. With many telephones, you can use the menu "Operation at a PBX > Dialing options > Dial * and #" to configure this.

2 Operating an answering machine

  1. Pick up the handset of a telephone connected to the FRITZ!Box.
  2. Enter the internal number of the answering machine to access the voice menu of the answering machine, press **600.

    Note:You can find the internal number of the answering machine under "Telephone Book > Internal Numbers" in the FRITZ!Box user interface.

  3. Let the voice menu guide you or press a key to operate the answering machine.

3 Overview of the voice menu

If menu items are missing from the voice menu, then you must switch the answering machine on first. Not all of the voice menu items are available when the answering machine is switched off:

1 Play back messages
  If you do not have any messages, you will hear two short audio signals and then return to the main menu.
  1 Playing back messages
  3 Return caller’s call
  5 Delete message
  7 To previous message
  9 To next message
  # Back to main menu
  0 Listen to menu again


Delete all messages


Switch the answering machine on and off


Record greetings
  1 Record greeting message
  2 Record announcement
  3 Record closing announcement
Recording menu
    1 Listing to greetings > Select greeting with 2
    5 Delete greeting/announcement
    8 Record greeting > End with 1
    # Back to main menu
    0 Listen to "Record greetings" menu again

Back to main menu
  0 Listen to menu again


Enabling recording or announcement mode
  Recording mode: Callers can leave a message after the recording
  Directions mode: Callers cannot leave messages


Listen to main menu again