FRITZ!Box 7360 Service - Knowledge Base

FRITZ!Box 7360 Service

Transferring telephone calls

You can transfer telephone calls to an external telephone number or to another telephone that is also connected to the FRITZ!Box.

Requirements / Restrictions

  • Transferring calls from an IP telephone such as FRITZ!App Fon to another telephone is not supported.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Transferring telephone calls

  1. While conducting a telephone call, press the R key on your telephone.

    Note:If you are using a FRITZ!Fon model that does not have an R key, the R key will be displayed when you conduct a call (soft key). The key directly below the corresponding symbol functions as the R key.

  2. Enter the external number or ** followed by the internal number, depending on where you want to transfer the call.

    Example:
    To transfer the call to the "FON 1" port, enter **1.

    Note:You can find the internal numbers of the telephony devices under "Telephone Book > Internal Numbers" in the FRITZ!Box user interface.

  3. If you want to transfer the call directly, enter *4 on cordless telephones. With other types of telephones, simply hang up or enter R4.
    • If you want to consult with the other person first:
      1. Wait for the person to accept the call.
      2. After consulting them, you can transfer the call as described above or enter R1 to return to the initial call.