FRITZ!Box 7340 Service - Knowledge Base

FRITZ!Box 7340 Service

FRITZ!Box reports "Log in with Internet service provider failed"

When in router mode (standard), the FRITZ!Box cannot establish an Internet connection. One of the following error messages may be displayed in the event log of the FRITZ!Box:

  • "Log in with Internet service provider failed. bad username or password"
  • "Log in with Internet service provider failed. [...] login lock"
  • "Log in with Internet service provider failed. [...] session limit exceeded"
  • "Log in with Internet service provider failed. [...] port limit exceeded"
  • "Log in with Internet service provider failed. [...] vip lock"
  • "Log in with Internet service provider failed. Tunnel startup failure"

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

1 Correcting your Internet account information in the FRITZ!Box

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Account Information" in the "Internet" menu.
  3. Re-enter the account information you received from your Internet service provider.
  4. Click "Apply" to save the settings.

2 Contacting your provider

If your attempt to log in with your Internet service provider fails, either the account information is incorrect, or your Internet service provider has blocked your Internet access. Some providers block Internet access if you enter an incorrect password a certain number of times, for example.

  • Contact your Internet service provider for a solution.